Kwaku Appiah
@kwakuappiah
Content moderator experienced in policy enforcement, online safety, and accurate documentation at scale.
GhanaWhat I'm looking for
I’m a detail-oriented Content Reviewer / Online Moderator with experience reviewing user-generated content for compliance with platform policies and guidelines. I identify and flag inappropriate, harmful, or misleading content, escalate complex cases, and keep accurate, detailed records while maintaining confidentiality.
Beyond moderation, I’ve worked as a Customer Service Representative, handling email, chat, and phone support while meeting performance targets and keeping interaction logs. I’m comfortable working remotely and independently, and I’m now seeking a Remote Content Moderator role where I can help create a safe, positive online experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bigtime Multimedia
Jan 2022 - Jan 2025 (3 years)
Handled customer inquiries via email, chat, and phone while maintaining professionalism and empathy in a fast-paced environment. Managed multiple tasks, met performance targets, and kept accurate records of customer interactions.
Content Reviewer / Moderator
Mountain Groups Of Companies
Jan 2019 - Jan 2022 (3 years)
Reviewed user-generated content to ensure compliance with platform policies and identified harmful or misleading material for flagging and escalation. Documented moderation decisions and maintained accurate records while collaborating to improve quality and efficiency.
Education
Degrees, certifications, and relevant coursework
Koforidua Technical University
Bachelor of Information Technology, Information Technology
2015 - 2018
Completed a Bachelor's degree in Information Technology at Koforidua Technical University from 2015 to 2018.
University of Ghana
Diploma in Public Relations, Public Relations
2013 - 2018
Completed a Diploma in Public Relations at the University of Ghana from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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