BMBenjamin Kobby Mensah
@benjaminkobbymensah
Customer service and tech support specialist with strong marketing and content making skills.
GhanaWhat I'm looking for
I am a customer service and technical support professional with experience supporting insurance policyholders and online test-takers, complemented by marketing and content-creation experience across healthcare, broadcasting, and tourism sectors.
I have a track record of validating user identities, troubleshooting app and web issues, documenting incidents, and escalating appropriately to ensure continuity of service and exam integrity. I also produced marketing collateral, managed social media, and created graphic and video content to drive engagement and sales.
I am a fast learner, resourceful problem-solver, and effective communicator who meets deadlines and adapts quickly to new tools such as LogMeIn, GuideWire, Genesys, Microsoft 365, and collaboration platforms like Teams and Discord.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cure Auto Insurance
Jul 2024 - Jun 2025 (11 months)
Validated and updated policyholder details, assisted with renewals and endorsements, and provided technical support for the Cure app and website, improving resolution and routing efficiency.
Technical Support Specialist
ProctorU
Jan 2023 - Jul 2024 (1 year 6 months)
Provided authentication and technical support for online exams, documented incidents, followed re-authentication procedures, and escalated issues to higher tiers to ensure exam integrity.
Customer Service Representative
ProctorU
May 2022 - Jan 2023 (8 months)
Monitored test-takers during exams, enforced exam rules, recorded breaches for QA, and communicated assistance to candidates to maintain testing standards.
Marketing & Procurement Assistant
Barnor Memorial Hospital (Sunripe)
Oct 2021 - Mar 2022 (5 months)
Developed marketing campaigns, managed social media, created graphic and video content, conducted stock counts, and managed sales and basic finances for Sunripe products.
GCMarketing & Office Assistant
Ghana Broadcasting Corporation
Sep 2020 - Aug 2021 (11 months)
Prospected advertising clients, prepared transmission certificate entries and program logs, wrote advert scripts, and handled client communications to support sales and operations.
Marketing & Office Assistant
Ghana Tourism Authority
Jun 2018 - Aug 2019 (1 year 2 months)
Assisted with event planning and client rounds, managed social media and communications, and provided basic tech support for staff during events.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Bachelor of Arts, History
2016 - 2020
Completed a Bachelor of Arts in History at Kwame Nkrumah University of Science and Technology.
Winneba Senior High School
W.A.S.S.C.E, General Arts
2013 - 2016
Activities and societies: Elected Head House Prefect
Completed Senior Secondary School studies with a W.A.S.S.C.E certificate in General Arts.
Wajir Barracks Basic School
B.E.C.E, Basic Education
2005 - 2013
Completed basic education and obtained the B.E.C.E certificate.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Social media
Job categories
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