Courage Ortega
@courageortega
I resolve customer payment and technical issues through clear, calm chat-based support.
GhanaWhat I'm looking for
I support users of Voltra Data / DataHub GH’s live payments platform, resolving transaction, wallet, delivery-failure, and provider-timeout issues directly with customers.
I built and operate the admin/support dashboard used to investigate orders, process refunds, and track user accounts. I translate technical problems into clear next steps while maintaining professionalism in real-money transaction disputes.
Alongside support work, I manage freelance client communication and create personal-finance content for a Ghanaian audience. I work independently in remote, chat-based environments and bring fluent written English, technical troubleshooting, and careful task tracking.
Experience
Work history, roles, and key accomplishments
Freelance Content Writer & Virtual Assistant
Self Employed
Jan 2024 - Present (2 years 7 months)
Handled client communication end-to-end via chat and email, clarifying requirements, managing expectations, and delivering under deadline. Resolved client questions and revision requests promptly, maintaining a friendly, professional tone across every interaction.
YouTube Content Creator
Personal Finance Channel
Jan 2024 - Present (2 years 7 months)
Engaged directly with a Ghanaian audience through comments and messages, answering questions and building trust with viewers. Practiced clear, patient communication of sometimes technical or financial concepts to a general audience.
Customer & Chat Support Specialist
Voltra Data / DataHub GH
Jan 2024 - Present (2 years 7 months)
Served as first point of contact for customer issues on a live payments platform, resolving transaction, wallet, and delivery-failure queries directly with users. Built and operated the admin/support dashboard used to investigate orders, process refunds, and track user accounts.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies, Accra
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology with coursework in Database Systems, Networking, and Information Systems Management.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
Interested in hiring Courage?
You can contact Courage and 90k+ other talented remote workers on Himalayas.
Message CourageGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
