Open to opportunities

Blessing Oni

@blessingoni

Message

Results-driven administrative and customer service professional with HR and operations expertise.

Nigeria

Message

What I'm looking for

I seek a role where I can leverage administration, customer service, and operations experience to improve processes, support teams, and drive service excellence in a collaborative environment.

I am a results-oriented administrative and customer service professional with hands-on experience in operations, reconciliation, and stakeholder communication. I have managed front-desk functions, coordinated office logistics, and supported senior executives while maintaining confidentiality and efficiency.

In operations roles, I performed daily financial reconciliations, investigated failed transactions with service providers, monitored SLAs, and oversaw settlements across payment platforms to ensure accuracy and regulatory compliance. I have also resolved customer complaints across multiple channels and prepared routine operational reports to inform service improvements.

I bring strong organizational skills, proficiency with Microsoft Office and Google Sheets, and experience using CRM and communication platforms to enhance customer experience and streamline processes. I am committed to continuous improvement and contributing to teams that value clear communication and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Member

Current

Aimtoget Technology Limited

Jun 2025 - Present (4 months)

Performed daily reconciliation of financial transactions, investigated failed/ delayed settlements with providers, and monitored SLAs to maintain operational accuracy and improve customer experience.

SLA Payments Operations & Compliance Excel CRM

Customer Service Representative

Aimtoget Technology Limited

Jul 2024 - May 2025 (10 months)

Resolved customer complaints across chat, WhatsApp, email and phone, maintained interaction records, conducted CRM outreach, and produced weekly reports to improve retention and service quality.

Customer Support CRM Live Chat Email Support Reporting Communication

Hub Administrative Manager

Aimtoget Technology Limited

Feb 2024 - Jul 2024 (5 months)

Managed front-desk and facility operations, coordinated interdepartmental activities, maintained booking and registration systems, and used Excel/Sheets to track sales and weekly accounts.

Scheduling Microsoft Excel Google Sheets Administrative Support

Receptionist

Ephraim Schools

Jan 2023 - Dec 2023 (11 months)

Managed reception duties including call handling, visitor greeting, scheduling, and record maintenance to ensure smooth office front-desk operations.

Scheduling Record keeping Customer Service Office Administration

Personal Assistant to Director

Independent National Electoral Commission

Jan 2022 - Dec 2023 (1 year 11 months)

Organized the Director's schedule, managed correspondence and confidential records, and handled administrative tasks to support executive operations during service year.

Executive Support Scheduling Correspondence Management Confidentiality Record keeping Office Administration

Administrative Officer

Kennyfab Enterprises

Jan 2019 - Dec 2021 (2 years 11 months)

Provided administrative support to senior executives, organized meetings and travel, managed communications, and prepared documents and financial reports.