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emeka nwobu

@emekanwobu

Microsoft 365 Support Engineer at Teknowledge (Nigeria) Limited, resolving enterprise cloud incidents and improving customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking to use my experience in Microsoft 365, IT infrastructure, cloud services, networking, cybersecurity, and enterprise technical support to deliver secure, reliable IT solutions, optimize operations, and align technology services with organizational goals.

At Teknowledge (Nigeria) Limited, I provide support to Microsoft enterprise customers across Microsoft 365 cloud services and collaboration platforms. I troubleshoot complex incidents and have improved customer satisfaction through resolving critical Microsoft 365 issues.

Previously, I administered productivity systems and user access at Lagos Commodities and Futures Exchange (LCFE), and supported IT infrastructure at FinancialTrust Company Limited, FinancialTrust, and MamaCass Restaurant Limited. At Premium Microfinance Bank Limited, I supported servers, firewalls, and LAN and WAN links.

Experience

Work history, roles, and key accomplishments

Current

Microsoft 365 Support Engineer

Current

Teknowledge (Nigeria) Limited

Aug 2023 - Present (3 years 2 months)

Provide advanced support to Microsoft enterprise customers across Microsoft 365 cloud services and collaboration platforms. Deliver technical support for Exchange Online, SharePoint Online, Microsoft Teams, Outlook, OneDrive, and Office Applications.

Microsoft 365 Exchange Online SharePoint Online Microsoft Teams Outlook One Drive Microsoft Entra ID Tenant Administration License Management Security Best Practices Compliance Troubleshooting

IT User Support

Lagos Commodities and Futures Exchange (LCFE)

Oct 2022 - Aug 2023 (10 months)

Managed enterprise productivity systems, user administration processes, network security solutions, and infrastructure support services. Administered Microsoft 365 services including Teams, Exchange Online, SharePoint Online, and Outlook.

Microsoft 365 Teams Exchange Online SharePoint Online Outlook Active Directory User Administration Sophos Firewall VPN IT Asset Management Infrastructure Reporting

IT Administrator

Financial Trust Company Limited

Mar 2022 - Sep 2022 (6 months)

Administered Microsoft 365 including Teams and SharePoint, designed graphics for online marketing campaigns, and dealt with third-level teams to resolve outstanding issues. Procured IT hardware and software and prepared yearly budgets for IT resources.

Microsoft 365 Teams SharePoint Graphic Design IT Procurement User Account Management hardware troubleshooting Budgeting

IT Coordinator

MamaCass Restaurant Limited

Sep 2021 - Mar 2022 (6 months)

Ensured backups were maintained and developed a disaster recovery plan. Maintained the ERP server and client systems at the head office and various restaurant outlets, and escalated internet outages to service providers.

Backup Management Disaster Recovery ERP Server Maintenance IT Procurement User Account Management hardware troubleshooting Network Troubleshooting

Assistant Surge Monitor

Institute of Human Virology, Nigeria (IHVN)

Mar 2020 - Aug 2021 (1 year 5 months)

Worked with the facility's Records Officer to ensure regular updates of the Electronic Medical Record (EMR) system – Nigeria Medical Record Systems (NMRS). Generated and analyzed daily, weekly, and monthly data for key indicators and shared with the IHVN Strategic Information team for validation.

Electronic Medical Records Data Analysis Reporting Strategic Information Technical Leadership

IT Support Staff

Premium Microfinance Bank Limited

Jun 2011 - Jan 2020 (8 years 7 months)

Installed, configured, and managed servers, implemented and managed firewall and ACL security measures, and procured IT hardware and software. Maintained LAN and WAN links, monitored network bandwidth usage, and resolved escalated faults on the service desk.

server management Firewalls ACLs IT Procurement Backup Management Disaster Recovery LAN WAN Network Monitoring Hardware Configuration Service Desk

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Azure Fundamentals (AZ-900), Cloud Computing

2025 - 2025

Microsoft Azure Fundamentals (AZ-900) certification obtained in 2025.

Krystal Digital Solutions Limited

Training on Graphic Design, Graphic Design

2024 - 2024

Training on Graphic Design conducted by Krystal Digital Solutions Limited in collaboration with the Federal Ministry of Education and the World Bank, completed in April 2024.

ALX

Software Engineering Programme, Software Engineering

2023 - 2024

12-month ALX Software Engineering Programme with specialization in Back-end, completed in August 2024.

University of Port Harcourt

Master of Engineering, Electrical and Electronic Engineering

2014 - 2019

Master's degree in Electrical and Electronic Engineering from the University of Port Harcourt, Nigeria, from 2014 to 2019.

Nnamdi Azikiwe University

Bachelor of Engineering, Electronic and Computer Engineering

2004 - 2009

Grade: Second Class Upper Division

Bachelor of Engineering in Electronic and Computer Engineering from Nnamdi Azikiwe University, Nigeria, from 2004 to 2009, with Second Class Upper Division.