Olayode Ayodele

As an IT Service Desk Engineer at MTN, I serve as the primary interface between IT and end users, resolving system faults through various communication channels. I manage ticketing in ServiceNow, ensure compliance with ITIL policies, and provide extensive support for M365 technologies. My role includes user account management and collaboration with network teams to address issues effectively.

Led a team of over 20 engineers in troubleshooting and providing technical solutions for Microsoft 365 consumer products. Reviewed support tickets, attended business meetings with Microsoft, and coordinated training sessions to enhance team performance.

Led a team of engineers in troubleshooting and providing technical solutions for Microsoft 365 products. Coordinated training sessions and performance reviews, while interfacing with Microsoft partners to report on product issues and engineer performance.

Provided extensive support for M365 Consumer technologies, including Outlook and OneDrive. Acted as the primary technical contact, delivering advanced troubleshooting for escalated issues. Managed a minimum of 15 support tickets daily across EMEA and NA regions, collaborating with cross-functional teams to resolve complex customer problems.

Provided advanced technical support for Microsoft 365 consumer technologies, handling escalated issues and collaborating with cross-functional teams to resolve customer problems efficiently.

Installed and maintained operating systems and applications, provided user support for Microsoft 365, and trained employees on ICT systems. Managed user accounts and assisted with troubleshooting.

Grade: Second Class Upper

Studied History and International Studies, focusing on the historical context of global events and their impact on international relations.

Completed secondary education with a focus on general studies, preparing for higher education and developing foundational skills in various subjects.