Open to opportunities

Sandra Cvetanovic

@sandracvetanovic

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Experienced Customer Service Manager with a focus on VIP client relations.

Italy

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth in a dynamic environment.

As a dedicated Customer Service Manager with extensive experience in the aviation industry, I have honed my skills in providing exceptional service to VIP clients. My journey began as a Flight Attendant with Etihad Airways, where I developed a strong foundation in safety protocols and customer engagement. This role allowed me to understand the nuances of client needs and expectations, which I carried forward into my subsequent positions.

In my most recent role as a VIP In-Flight Service Manager at Royal Jet, I was responsible for planning and conducting pre-flight briefings, ensuring compliance with safety regulations, and delivering tailored services to meet the unique preferences of our guests. My ability to build strong relationships and communicate effectively has been key to my success in managing teams and enhancing customer satisfaction. I am passionate about creating memorable experiences and continuously seek opportunities to improve service delivery.

Experience

Work history, roles, and key accomplishments

VIP Customer Service Representative

TopJet Executive

Mar 2024 - Jul 2024 (4 months)

Assisted VIP clients during departures and arrivals, maintaining high standards of customer service and public relations with ground staff. Demonstrated excellent communication and organizational skills in a fast-paced environment.

Customer Service Public Relations Communication Organizational Skills VIP Problem Solving Time Management

VIP In-Flight Service Manager

Royal Jet

Jun 2018 - Mar 2022 (3 years 9 months)

Managed in-flight services for VIP clients, ensuring compliance with safety regulations and high service standards. Conducted pre-flight briefings and provided training to cabin crew, enhancing overall service delivery.

Compliance Training Customer Service Team Leadership Communication Skills

Flight Attendant

Etihad Airways

Feb 2016 - Jun 2018 (2 years 4 months)

Ensured passenger safety and comfort during flights, serving meals and beverages while adhering to safety protocols. Participated in pre-flight briefings and maintained high standards of customer service.

Customer Service Teamwork Time Management Communication Problem Solving Reliability

Hostess/Promoter

Poliplan

Feb 2012 - Dec 2015 (3 years 10 months)

Promoted various brands by providing product information, samples, and presentations to potential customers. Demonstrated strong communication and problem-solving skills in engaging with clients.

Customer Engagement Communication Presentation Skills Product Knowledge Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Business and Law

Master's Degree, Industrial Economic Management

2021 - 2022

Completed a Master's degree in Industrial Economic Management, focusing on advanced management strategies and economic principles applicable to various industries.

University of Business and Financial Studies

Bachelor's Degree, Management of Small and Medium Enterprises

2016 - 2020

Earned a Bachelor's degree in Management of Small and Medium Enterprises, emphasizing entrepreneurship, business management, and economic development.