Open to opportunities

Engr Umar User

@engrumaruser

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Dedicated IT professional with expertise in technical support and cloud services.

Pakistan

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What I'm looking for

I am looking for a dynamic role that fosters growth, innovation, and collaboration in IT.

I am a dedicated IT professional with a strong background in technical support and cloud services. Currently, I serve as a Field Dispatch Coordinator at Zones LLC, where I manage the scheduling of field technicians and provide technical support to resolve escalations promptly. My experience includes overseeing team activities as an IT Support Officer at Gaichu Managed Services, where I successfully reduced downtime by 30% through efficient server hardware replacements.

My educational background includes a Bachelor of Science in Electrical Engineering from Comsats University, where I focused on remote monitoring systems using PLC and IoT. I have also gained valuable experience as a Cloud DevOps Intern, developing cloud migration strategies and acquiring strong scripting skills. My commitment to excellence is reflected in my proactive approach to problem-solving and my ability to manage projects effectively, ensuring adherence to SLAs and quality standards.

Experience

Work history, roles, and key accomplishments

Current

Field Dispatch Coordinator

Current

Zones LLC

Nov 2024 - Present (8 months)

Acts as a dedicated technical support resource, resolving escalations and addressing inquiries promptly. Manages scheduling of field technicians to meet customer SLA requirements.

ServiceNow Firewalls Routers Technical Support Scheduling

IT Support Officer

Gaichu Managed Services

Oct 2023 - Present (1 year 9 months)

Acted as shift lead, overseeing team activities and ensuring seamless service delivery. Delivered L1-L3 support for over 150 server hardware replacements, reducing downtime by 30%.

Salesforce FlowHCM Networking Telecom SLA Management Log Analysis Resource Allocation Budget Management

Cloud DevOps Intern

Pakistan Engineering Council and Hazza Institute of Technolo

Mar 2023 - Present (2 years 4 months)

Developed and implemented cloud migration strategies. Gained experience in selling Infrastructure Services and System Integration.

Cloud Migration Infrastructure System Integration Scripting

Internee Engineer

Ministry of Science and Technology

Jul 2021 - Present (4 years)

Worked on cascading solar cells to form a panel and gained hands-on experience in solar panel lamination. Conducted testing of solar panels and verified their efficiencies.

Solar Panel Lamination Solar Panel Testing Efficiency Verification Micro Hydropower

Education

Degrees, certifications, and relevant coursework

Comsats University Islamabad, Attock Campus

Bachelor of Science, Electrical Engineering

Completed a Bachelor of Science in Electrical Engineering. The final year project and thesis focused on the remote monitoring of a thermal chamber using PLC and IoT.