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Ali Raza

@aliraza84

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Technical Support Engineer at Vodworks who maintained Linux production systems and built Zabbix monitoring dashboards.

Pakistan

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What I'm looking for

I’m looking to bring my Linux fundamentals and incident-management experience to a cloud-focused infrastructure team as I transition into Cloud or DevOps engineering.

At Vodworks, I administered Linux (Ubuntu) production applications for media-tech platforms and built real-time Zabbix dashboards to detect anomalies and reduce unplanned outages.

I used Graylog to investigate error patterns and inform infrastructure improvements, and authored Bash scripts to automate repetitive support tasks. I also handled incident triage, root cause analysis, and post-incident reviews to support SLA compliance.

At Orient Associates, I delivered IT support, managed hardware assets, and created user guides that reduced inbound support requests. I’m pursuing AWS Cloud Practitioner and Solutions Architect Associate certifications as I transition toward cloud and DevOps engineering.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Vodworks

Oct 2022 - Dec 2025 (3 years 2 months)

Ensured SLA compliance across media-tech platforms by leading incident triage, root cause analysis, and post-incident reviews. Administered Linux production applications, built Zabbix monitoring dashboards, and performed centralized log analysis via Graylog.

Linux Ubuntu MySQL Zabbix Graylog BASH Shell Scripting Jira

IT Support Officer

Orient Associates

Jun 2019 - Aug 2022 (3 years 2 months)

Delivered end-to-end IT support across a multi-device environment, managed asset lifecycle for 50+ hardware endpoints, and designed onboarding and software training programs. Produced internal IT user guides that reduced inbound support requests by an estimated 25%.

Windows Active Directory Helpdesk Ticketing Hardware Support Vendor Management

Office Administrator

The Advancement & Alumni Office – FCCU

Aug 2017 - Oct 2017 (2 months)

Digitized alumni records from physical copies into structured Excel databases, improving data retrieval speed and organizational accessibility. Maintained data integrity standards across the alumni database.

Excel Data Entry Database Management