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khubaib hanif

@khubaibhanif

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IT Support Engineer with over 10 years of experience.

Pakistan

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and innovation.

I am an IT Support Engineer with more than 10 years of progressive experience in diverse environments. My expertise lies in Routing & Switching, system installation and configuration, and diagnosing hardware and software faults. I am technically sophisticated and highly skilled in assembling and guiding teams to deliver solutions to complex problems.

Throughout my career, I have demonstrated exceptional leadership and communication skills, consistently achieving outstanding performance metrics. I have successfully led teams in corporate departments, prepared standard operating procedures, and deployed critical applications that enhance operational efficiency. My proactive attitude and commitment to excellence drive me to produce results that meet high standards.

Experience

Work history, roles, and key accomplishments

Current

System Engineer

Current

Xper2Go Private Limited

Jul 2023 - Present (1 year 10 months)

Responsible for ensuring the availability and reliability of IT systems, networks, and services by providing technical support for US clients' servers, desktops, laptops, printers, and networks. Managed tickets and troubleshot issues using various monitoring tools.

Troubleshooting Customer Relationship Management Network Management Documentation Team Management

Customer Support Executive

Pakistan Telecommunication Company Limited

Jan 2014 - Jul 2023 (9 years 6 months)

Configured and verified router interfaces, managed LAN/WAN installations, and troubleshot IP addressing services. Provided professional services to corporate clients and maintained KPIs.

Routers Customer Service Troubleshooting Documentation Network Management Incident Management Communication Skills

Internee

Zong CMPAK Limited

Apr 2013 - Jul 2013 (3 months)

Assisted with the development of solutions and managed network device inventory. Gained foundational knowledge in computer networking and project management.

Project Management Network Management Team Collaboration Documentation Problem Solving Technical Support

Intern

Pakistan International Airline

Dec 2011 - Jan 2012 (1 month)

Provided helpdesk support, documented new software applications, and assisted in data loading and testing of new application ideas.

Help Desk Support Data Documentation Microsoft Office Software Testing Project Management User Support Communication Skills Analysis Problem Solving

Education

Degrees, certifications, and relevant coursework

NAVTTAC

Certification, Internet of Things

2022 - 2022

Completed a six-month course on Internet of Things System Applications and Development, gaining practical skills in IoT technologies and applications.

CTTC Cisco Academy

Certification, Networking

2021 - 2021

Attended a three-month course on Routing and Switching (CCNA), acquiring foundational knowledge in networking principles and practices.

Sir Syed University

Certification, Blockchain Technology

2021 - 2021

Completed a six-month course in Blockchain Programming, focusing on the development and implementation of blockchain technologies.

Sir Syed University

Bachelor of Computer Systems Engineering, Computer Systems Engineering

2008 - 2012

Activities and societies: Participated in various projects including an Intelligent Electronic Advertisement System based on geographical locations.

Completed a Bachelor's degree in Computer Systems Engineering, focusing on the design and implementation of computer systems and networks, as well as software development.