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Emo Urhibo

@emourhibo

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I resolve customer inquiries and keep mortgage, legal, and hospitality pipelines moving through consistent follow-up.

Nigeria

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What I'm looking for

I'm looking for a customer support role where I can resolve inquiries across phone, ticketing, and live-chat channels, manage customer pipelines with reliable follow-up, and contribute through accurate records and clear communication in a remote environment.

I've handled 30–40 inbound and outbound calls daily at Home Smart Mortgage USA, resolving customer, vendor, and stakeholder inquiries while escalating complex issues when needed.

I manage 20–30 active mortgage files at a time, close 10–15 files monthly, and keep cases on schedule through same-day, 24-hour, and vendor follow-up standards.

Previously, I supported customer bookings and requests at Savvy Restaurant and Lounge, and served as the first contact for client inquiries, appointments, documentation, and confidential records at G.C. Arubayi Chambers.

I bring clear communication, accurate documentation, and organized pipeline management across phone, ticketing, live-chat, CRM, and remote support environments.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Home Smart Mortgage USA

Apr 2024 - Jun 2026 (2 years 2 months)

Handled 30–40 inbound and outbound calls daily, resolving customer, vendor, and stakeholder inquiries and escalating complex issues. Maintained a customer pipeline of 20–30 active files, closing 10–15 files per month while meeting 30-day closing targets.

Inbound and Outbound Call Handling Sales Pipeline Management Zendesk CRM Escalation Management Documentation Follow up Communication Skills

Customer Service Executive

Savvy Restaurant and Lounge

Feb 2023 - Mar 2024 (1 year 1 month)

Handled customer bookings, requests, and inquiries by phone and in person, resolving issues and coordinating with internal teams. Tracked outstanding requests in an organized pipeline and followed up proactively to ensure timely completion.

Customer Service Booking Management Pipeline Management Follow up Record keeping

Client Support Officer

G.C. Arubayi Chambers

Feb 2021 - Dec 2022 (1 year 10 months)

Served as first point of contact for client inquiries and requests, coordinating appointments and resolving scheduling issues. Collected, verified, and organized client documentation, maintaining accuracy and confidentiality.

client support Documentation Confidentiality Scheduling Pipeline Management

Law Librarian / Library & Information Services

Delta State University

Jan 2015 - Feb 2021 (6 years 1 month)

Responded to information inquiries from students and staff, researching and presenting clear, accurate answers. Balanced multiple ongoing requests while maintaining accuracy and timely follow-up.

Research Information Services Customer Service Time Management