At Fairway Independent Mortgage, I resolved customer concerns about loan payments, escrow accounts, billing discrepancies, and account servicing by researching issues and coordinating with internal departments.
I scheduled appointments for loan officers, processed customer requests, and followed up on pending applications and service inquiries. I also reviewed accounts and escalated complex mortgage cases to underwriting or servicing teams when needed.
At Heirs Life Assurance (UBA), I presented life insurance products, processed applications, and followed up with sales leads to help convert prospects into policyholders.
At Prudential Zenith Life, I contacted prospective and existing customers by phone, nurtured leads, and maintained records of customer interactions and sales opportunities.
