Looking for a job

Sarah Alabi

@sarahalabi

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I resolve high-volume customer inquiries, maintain CRM accuracy, and improve customer experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve high volumes of inquiries, maintain accurate records, use support tools effectively, and help improve customer experiences.

At Chowdeck, I handled 50–80 customer tickets daily through chat and email using Intercom and Gorgias, maintaining 90%+ first-response time within SLA.

I've supported U.S.-based sales pipelines at ScaleArmy through high-volume outbound calling, lead qualification, objection handling, appointment scheduling, and accurate CRM follow-ups.

My experience also includes managing debtor accounts and repayment plans at BlueBridgeBank, supervising 5–10 staff per shift at Food Concepts Plc, and coordinating sensitive documentation at the Federal Ministry of Justice.

I'm comfortable with customer service, scheduling, record management, and adapting quickly to tools including CRM systems, Google Workspace, Slack, Zoom, and EMRs.

Experience

Work history, roles, and key accomplishments

Cold Caller/Telemarketer

ScaleArmy

Jun 2025 - Feb 2026 (8 months)

Conducted high-volume outbound calls to U.S.-based prospects, generating interest and qualifying leads for the sales pipeline. Handled objections effectively, maintained a persuasive tone, and scheduled appointments to support conversions.

Outbound Calling Lead Qualification Objection Handling Appointment Scheduling CRM Follow up Sales Targets

Customer Support Representative

Chowdeck

Dec 2023 - Jun 2025 (1 year 6 months)

Handled 50–80 customer tickets daily via chat and email using Intercom and Gorgias. Achieved 90%+ first-response time within SLA and maintained high customer satisfaction.

Customer Support Intercom Gorgias Ticket Management SLA Adherence Customer Satisfaction Process Improvement

Credit Collector

BlueBridge Bank

Oct 2021 - Oct 2022 (1 year)

Managed 30–50 debtor accounts weekly, negotiating repayment plans and recoveries. Achieved high recovery rates through effective communication and negotiation, and maintained 100% accurate records of customer interactions and payment tracking.

Debt Collection Negotiation Account Management Payment Tracking Record keeping Communication Skills

Shift Manager

Food Concepts Plc

Feb 2021 - Oct 2021 (8 months)

Supervised a team of 5–10 staff per shift, ensuring smooth daily operations. Handled 20+ customer interactions daily, resolving complaints and improving satisfaction, and maintained operational efficiency during peak hours.

Team Supervision Operations Management Customer Service Complaint Resolution Staff Scheduling Quality Standards

Administrative Assistant

Federal Ministry of Justice, Abuja

Feb 2020 - Feb 2021 (1 year)

Managed schedules and documentation for multiple legal staff, ensuring timely coordination. Handled daily correspondence and client inquiries, maintaining professional communication and accurate filing systems for sensitive legal documents.

Scheduling Documentation Correspondence Client Communication Filing System Legal Documentation

Statistician (Internship)

Lagos Bureau of Statistics

Jul 2018 - Dec 2018 (5 months)

Entered data from administered questionnaires for further analysis and assisted in conducting market surveys. Participated in the preparation of the annual GDP for Lagos State and worked as an enumerator on the GRID3 project.

Data Entry Market Research Statistical Analysis GD Preparation Enumerator GRID3