Emily Decruze Gomes
@emmdecruze96
Customer Success and business operations professional improving retention, onboarding, and process efficiency through data-driven systems expertise.
United StatesWhat I'm looking for
I’m a Customer Success & Business Operations professional with 6+ years supporting high-volume clients in financial and operational environments. I bring a blend of client relationship management, systems expertise, and process optimization to improve retention, streamline workflows, and drive operational efficiency.
In client-focused roles, I’ve increased revenue by 30% through retention-focused engagement, upselling initiatives, and proactive communication. I’ve maintained 95% customer satisfaction and achieved a 90% client retention rate by resolving issues quickly, personalizing support, and following through consistently.
In operations and accounts payable, I manage accurate, timely payment processing and high-volume data entry, including 200+ transactions weekly and utility billing across 1,500+ locations. I also support month-end close, reconciliations, reporting, and workflow improvements—often reducing processing time by 15%—while onboarding teams and strengthening cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Accounts Payable Specialist
Austin Meat & Seafood Company
Jun 2024 - Present (2 years)
Managed high-volume vendor and client financial operations, ensuring accurate account resolution and timely payment processing across cross-functional stakeholders. Coordinated domestic/international wire transfers, executed 200+ weekly transactions in S2K ERP, and supported month-end reconciliations and reporting.
Client Success & Operations Coordinator
Grubbs Cafe
Nov 2022 - Present (3 years 7 months)
Improved client outcomes by increasing revenue 30% through relationship management and retention-focused engagement, while maintaining 95% customer satisfaction and 90% client retention. Managed order processing and invoicing in Caterease, streamlined workflows by 15%, and trained/onboarded new team members.
Accounts Payable & Operations Specialist
Mavis Discount Supply LLC
Jun 2023 - Jun 2024 (1 year)
Managed utility billing data across 1,500+ locations and reconciled payments and internal system records to maintain accuracy in high-volume operations. Processed 80–100 daily transactions, supported virtual card issuance, handled AMEX reconciliation, and helped onboard/train new employees.
Client Relations & Operations Coordinator
Elite Caterers
Apr 2021 - Nov 2022 (1 year 7 months)
Managed corporate client relationships, increasing repeat business 30% and contributing to a 20% increase in new client acquisition. Increased revenue 20% and average order value 15% by developing tailored service packages, conducting outreach that raised website traffic 25%, and coordinating event execution.
Administrative & Operations Specialist
Elite Caterers
Apr 2016 - Apr 2021 (5 years)
Handled customer payment processing and account reconciliation using Clover POS, ensuring accuracy across daily financial transactions. Managed order entry and invoicing workflows in Caterease and QuickBooks, produced weekly/monthly Excel reporting, and supported customers through timely issue resolution.
Education
Degrees, certifications, and relevant coursework
Emily hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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