Open to opportunities

Umeko Stewart

@umekostewart

Customer Success professional with 10+ years driving data-backed improvements, CRM workflows, and exceptional client outcomes.

United States

Message

What I'm looking for

I’m looking for a remote-first Customer Success role where I can use Salesforce and data analysis to improve workflows, deliver fast solutions-focused support, strengthen upsell opportunities, and maintain audit-ready accuracy through clear documentation and collaboration.

I’m a detail-oriented, adaptable professional with 10+ years of experience in customer success, operations, and academic administration. I’m skilled in data-driven decision-making, CRM management, financial workflows, and process improvement, and I’m known for integrity and a strong work ethic.

In my current role, I streamlined customer service processes to reduce response times and improve satisfaction across 50+ accounts. I analyze customer feedback to identify trends, deliver data-backed insights to sales leadership, and proactively surface upsell opportunities to strengthen customer lifecycle engagement.

I also support audit readiness and operational reliability by reconciling accounts, maintaining accurate records, and ensuring compliance. When technical issues come up, I troubleshoot quickly, document clearly, and resolve problems in a way that reduces downtime for internal teams and improves stakeholder confidence.

Before this, I built a foundation across hands-on support and operations—from maintaining 100% compliance with healthcare reporting standards to improving scheduling accuracy by 35% and reducing no-shows by 25% through digital scheduling and communication systems. Across every environment, I learn systems fast (including Salesforce, scheduling platforms, and intranet tools) and continuously improve outcomes through clarifying questions and feedback.

Experience

Work history, roles, and key accomplishments

Current

SMS Agent

Current

U-Haul

Dec 2022 - Present (3 years 5 months)

Streamlined customer service processes to reduce response times and improve satisfaction. Delivered timely, solutions-focused support across 50+ accounts, increasing customer satisfaction to 85%+ while identifying upsell opportunities for sales leadership.

Customer Support CRM Management Data Analysis Customer Feedback Analysis Process Improvement Audit Readiness Troubleshooting

In-Home Caregiver

IHSS

Mar 2017 - Sep 2019 (2 years 6 months)

Provided compassionate personal care and implemented daily care plans tailored to client needs, improving satisfaction and quality of life. Reduced emergency incidents by 40% through proactive case coordination, accurate documentation, and compliance-focused recordkeeping.

Case Coordination Digital Documentation Compliance Management Record keeping

Shop Manager

Davey Jones Locker Tattoo

Jul 2012 - May 2015 (2 years 10 months)

Increased online engagement by 35% through consistent community content, digital outreach, and platform updates. Improved scheduling reliability by reducing no-shows 25% and ensured smooth day-to-day operations via inventory management and compliant digital documentation.

Inventory Management Customer Engagement Community & Content Process Improvement Troubleshooting

Accounts Payable Assistant

Eastern New Mexico University

Jan 2012 - Mar 2012 (2 months)

Organized budget documentation and tracked departmental expenses to improve transparency and support accurate semester reporting. Processed 100+ invoices monthly using correct accounting codes, reconciled accounts to support on-time monthly closes, and reduced discrepancies by 20% through accurate reconciliation and recordkeeping.

Accounts Payable Invoice Processing Expense Reporting Account Reconciliation Data Entry Compliance Management

Administrative Assistant

Crenshaw High School

Sep 2007 - Jun 2010 (2 years 9 months)

Supported daily operations for a school serving 1,000+ students, handling front-office duties and maintaining accurate student records. Reduced scheduling errors by 35% by maintaining scheduling software, and maintained/troubleshot the school intranet to resolve minor issues and reduce downtime.

Administrative Support Intranet Troubleshooting File Management Communication