Looking for a job

Emma wambui

@emmawambui

I support customers and office operations through CRM systems, transaction resolution, documentation, and coordinated administration.

Kenya

Message

What I'm looking for

I'm seeking to leverage my administrative, customer support, data management, and CRM experience to contribute to organizational growth and operational excellence.

I currently support healthcare merchants on CarePay's M-TIBA platform, resolving M-PESA and transaction queries, processing service requests and refunds, and maintaining confidential customer and patient records.

I use Freshdesk, Jira, email, and Slack to manage customer inquiries, document interactions, prepare service reports, and coordinate escalations with finance, operations, technical teams, and insurance companies.

Previously, I coordinated office operations at Atmus Enterprises Limited and Benson Interiors Company, supporting sales, inventory, scheduling, event planning, fleet records, customer requests, and secure documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Agent

Current

CarePay Ltd

Jul 2025 - Present (1 year 2 months)

Handles inbound and outbound client calls, resolves M-PESA/M-TIBA transaction queries, and responds to inquiries via CRM systems. Prepares reports and maintains accurate records in line with data protection procedures.

Customer Service CRM Systems Freshdesk Jira Email Slack Data Protection Report Writing Communication Skills Problem Solving

Administrative Assistant

Atmus Enterprises Limited

Oct 2024 - May 2025 (7 months)

Acted as primary point of contact for office service providers, helped customers choose products, and closed sales deals. Maintained CEO schedules, tracked inventory, handled transactions, and coordinated office activities.

Office Administration Customer Service Sales CRM Systems Inventory Management Scheduling Event Planning Data Protection Financial Transactions Communication Skills

Administrative Specialist

Benson Interiors Company

Jan 2024 - Oct 2024 (9 months)

Welcomed visitors, coordinated office operations, handled customer inquiries, and performed administrative tasks. Maintained schedules, assisted in fleet management, and ensured compliance with data protection protocols.