Kosgey H
@kosgeyh
Passionate administrative professional with expertise in customer service.
What I'm looking for
I am a dedicated administrative professional with over a decade of experience in customer service and data analysis. My journey began as an Office Assistant at Kenya Wildlife Service, where I honed my skills in processing claims and managing official correspondence. This foundational role ignited my passion for delivering exceptional customer support.
In my most recent position as a Call Center Agent at Aon Minet Kenya Insurance, I excelled in responding to customer inquiries and resolving escalated issues with patience and efficiency. My ability to communicate effectively and guide clients through troubleshooting processes has been instrumental in enhancing customer satisfaction. I thrive in collaborative environments, consistently working with peers to improve service delivery and identify new market opportunities.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Aon Minet Kenya Insurance
Aug 2015 - Feb 2025 (9 years 6 months)
Responded to customer inquiries with accurate and satisfactory solutions, handling escalated issues with patient and effective support. Informed clients about new products, services, and company policies, while guiding them through troubleshooting and site navigation.
Area Sales Representative
Standard Media Group
Aug 2013 - Jul 2015 (1 year 11 months)
Ensured timely vendor and agent payments, maintaining regular liaison with agents and vendors while escalating issues to the team leader. Identified new market opportunities for business expansion and monitored supply and return trends to optimize sales performance.
Office Assistant
Kenya Wildlife Service
Jan 2013 - Aug 2013 (7 months)
Processed cash medical claims and annual leave allowances, and dispatched official correspondence to relevant offices. Handled hospital bill processing and document filing.
Education
Degrees, certifications, and relevant coursework
Alphax College
Diploma, Business Administration
2010 - 2012
Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Achieved a credit pass in the KNEC Examination.
Chebara Boys' High School
Kenya Certificate of Secondary Education (KCSE), General Studies
2005 - 2008
Attained the Kenya Certificate of Secondary Education (KCSE) with a mean grade of C+. Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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