Kosgey H - Call Center Agent - Aon Minet Kenya Insurance | Himalayas
Kosgey HKH
Open to opportunities

Kosgey H

@kosgeyh

Passionate administrative professional with expertise in customer service.

Kenya
Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated administrative professional with over a decade of experience in customer service and data analysis. My journey began as an Office Assistant at Kenya Wildlife Service, where I honed my skills in processing claims and managing official correspondence. This foundational role ignited my passion for delivering exceptional customer support.

In my most recent position as a Call Center Agent at Aon Minet Kenya Insurance, I excelled in responding to customer inquiries and resolving escalated issues with patience and efficiency. My ability to communicate effectively and guide clients through troubleshooting processes has been instrumental in enhancing customer satisfaction. I thrive in collaborative environments, consistently working with peers to improve service delivery and identify new market opportunities.

Experience

Work history, roles, and key accomplishments

AI

Call Center Agent

Aon Minet Kenya Insurance

Aug 2015 - Feb 2025 (9 years 6 months)

Responded to customer inquiries with accurate and satisfactory solutions, handling escalated issues with patient and effective support. Informed clients about new products, services, and company policies, while guiding them through troubleshooting and site navigation.

SG

Area Sales Representative

Standard Media Group

Aug 2013 - Jul 2015 (1 year 11 months)

Ensured timely vendor and agent payments, maintaining regular liaison with agents and vendors while escalating issues to the team leader. Identified new market opportunities for business expansion and monitored supply and return trends to optimize sales performance.

KS

Office Assistant

Kenya Wildlife Service

Jan 2013 - Aug 2013 (7 months)

Processed cash medical claims and annual leave allowances, and dispatched official correspondence to relevant offices. Handled hospital bill processing and document filing.

Education

Degrees, certifications, and relevant coursework

AC

Alphax College

Diploma, Business Administration

2010 - 2012

Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Achieved a credit pass in the KNEC Examination.

CS

Chebara Boys' High School

Kenya Certificate of Secondary Education (KCSE), General Studies

2005 - 2008

Attained the Kenya Certificate of Secondary Education (KCSE) with a mean grade of C+. Developed a strong academic foundation across various subjects.

Tech stack

Software and tools used professionally

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