Open to opportunities

Kosgey H

@kosgeyh

Message

Passionate administrative professional with expertise in customer service.

Kenya

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated administrative professional with over a decade of experience in customer service and data analysis. My journey began as an Office Assistant at Kenya Wildlife Service, where I honed my skills in processing claims and managing official correspondence. This foundational role ignited my passion for delivering exceptional customer support.

In my most recent position as a Call Center Agent at Aon Minet Kenya Insurance, I excelled in responding to customer inquiries and resolving escalated issues with patience and efficiency. My ability to communicate effectively and guide clients through troubleshooting processes has been instrumental in enhancing customer satisfaction. I thrive in collaborative environments, consistently working with peers to improve service delivery and identify new market opportunities.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Aon Minet Kenya Insurance

Aug 2015 - Feb 2025 (9 years 6 months)

Responded to customer inquiries with accurate and satisfactory solutions, handling escalated issues with patient and effective support. Informed clients about new products, services, and company policies, while guiding them through troubleshooting and site navigation.

Customer Service Troubleshooting Product Billing Account Management Team Collaboration

Area Sales Representative

Standard Media Group

Aug 2013 - Jul 2015 (1 year 11 months)

Ensured timely vendor and agent payments, maintaining regular liaison with agents and vendors while escalating issues to the team leader. Identified new market opportunities for business expansion and monitored supply and return trends to optimize sales performance.

Vendor Management Agent Relations Market Analysis Payment Processing

Office Assistant

Kenya Wildlife Service

Jan 2013 - Aug 2013 (7 months)

Processed cash medical claims and annual leave allowances, and dispatched official correspondence to relevant offices. Handled hospital bill processing and document filing.

Data Entry Correspondence Management Administrative Support

Education

Degrees, certifications, and relevant coursework

Alphax College

Diploma, Business Administration

2010 - 2012

Completed a Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Achieved a credit pass in the KNEC Examination.