Michael Ogunseye
@michaelogunseye
Results-driven IT professional specializing in cybersecurity and technical support.
NigeriaWhat I'm looking for
I am a results-driven IT professional with a strong focus on cybersecurity and technical support. My expertise lies in data center operations, system administration, and optimizing system performance. I have a proven track record of enhancing threat detection efficiency and strengthening cloud security through innovative solutions. My experience includes implementing proactive monitoring systems and conducting penetration testing to identify and mitigate security vulnerabilities.
Throughout my career, I have successfully led technical support teams, achieving high customer satisfaction ratings and improving operational efficiency. My role as a Cybersecurity Analyst at Cyblack has allowed me to develop robust monitoring systems and improve organizational cybersecurity posture. I am passionate about leveraging my skills to streamline IT support processes and enhance performance metrics.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
MTN Nigeria
Oct 2023 - Present (1 year 8 months)
In my role as a Technical Support Engineer, I reduced ticket resolution time by 30% through effective troubleshooting. I led the resolution of complex technical issues, enhancing customer satisfaction and developed reports to improve the knowledge base.
Cybersecurity Analyst
Cyblack
Jan 2025 - Present (5 months)
As a Cybersecurity Analyst, I enhanced threat detection efficiency by implementing MITRE ATT&CK TTP Matrix profiling and strengthened cloud security through a robust monitoring system. I improved organizational cybersecurity posture via governance and compliance strategies, and conducted penetration testing to identify vulnerabilities.
Technical Lead
Tek-Experts Nigeria
Oct 2022 - Oct 2023 (1 year)
As a Technical Lead, I spearheaded a support team achieving a 95% customer satisfaction rating. I streamlined incident reporting and led training initiatives to enhance team productivity, while ensuring compliance with operational procedures.
Technical Support Engineer (L1/L2)
Tek-Experts Nigeria
Feb 2021 - Oct 2022 (1 year 8 months)
In this role, I resolved over 10,000 technical issues related to Windows OS and Office 365, improving user experience. I assisted in Active Directory administration and contributed to documentation of technical issues for faster resolutions.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Agriculture
Bachelor's Degree, Agriculture
2013 - 2017
Yewa Central College of Education
Certificate of Education, Education
2013 - 2015
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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