Emmanuel Nwafor
@emmanuelnwafor
Customer Service and IT Support Specialist
What I'm looking for
I am a motivated and detail-oriented individual with strong communication, problem-solving, and technical skills. With experience in customer service, data entry, and IT support, I am confident in my ability to contribute to organizational success and provide excellent support to customers.
Throughout my career, I have developed a strong foundation in customer service, with a focus on resolving issues effectively and providing personalized support to customers. My experience in data entry has also given me a keen eye for detail and the ability to maintain accurate and up-to-date records.
In addition to my technical skills, I possess excellent communication and interpersonal skills, which have been demonstrated through my ability to work effectively with customers, colleagues, and other stakeholders. I am a team player who is always willing to lend a hand and support my colleagues in achieving our goals.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Swiss Park Hotel
Jan 2021 - Apr 2024 (3 years 3 months)
As a Customer Service Specialist, I provided exceptional support to customers through various channels, resolving issues, processing transactions, and maintaining accurate records. I collaborated with other departments to enhance customer experience and foster long-term relationships.
Data Entry/Analyst Assistant
Nnamdi Azikiwe Teaching Hospital
Jan 2020 - Jan 2021 (1 year)
In my role as a Data Entry/Analyst Assistant, I was responsible for accurately inputting and maintaining data in various systems. I created reports using Excel and supported team members with data organization and analysis.
IT Support / Help Desk
Superfit Company LTD
Jan 2017 - Jan 2020 (3 years)
As an IT Support/Help Desk professional, I provided technical assistance to users, resolving connectivity issues, managing accounts, and ensuring user satisfaction. I also educated users on software tools and assisted with cybersecurity tasks.
Education
Degrees, certifications, and relevant coursework
Community High School
High School Certificate, General Education
2014 - 2020
Completed high school education, acquiring foundational knowledge and skills necessary for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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