Open to opportunities

Adedeji Ifeoluwa

@adedejiifeoluwa

Message

I am a tech-savvy customer service specialist with data analytics experience.

Nigeria

Message

What I'm looking for

I seek a role combining customer service, IT support and data-focused responsibilities within a collaborative finance or tech team that offers growth, ownership, and opportunities to improve user experience and operations.

I hold a Higher National Diploma (HND) in Computer Science from Yaba College of Technology (Upper Credit) and describe myself as a tech-savvy digital enthusiast with a background in data analytics and customer service experience in finance.

I have worked in customer-facing and support roles at AccessBank Nigeria Plc (Customer Service Specialist), Ecobank Nigeria Plc (Data Entry Specialist), and AipalbotSoftwareCompany (IT support), handling CRM entry, ticketing, system administration tasks, and high-volume data processing while escalating complex issues and supporting reporting needs.

I am focused on problem-solving, assisting users, and ensuring smooth IT operations while bridging the gap between technology and customer needs, leveraging skills such as SQL, Microsoft Office, CRM tools, and strong attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Access Bank Nigeria Plc

Nov 2024 - Present (11 months)

Provided prompt, accurate customer support across phone, email, and chat, handled escalations and documented interactions in the CRM to improve issue tracking and resolution. Maintained detailed product knowledge to assist customers and escalate complex cases to specialized teams.

Customer Service CRM Client Relationship Management Microsoft Office SQL Customer Escalation Time Management Attention To Detail

Data Entry Specialist

Ecobank Nigeria Plc

Jun 2024 - Nov 2024 (5 months)

Accurately entered and reconciled customer data into the CRM, corrected inconsistencies, and maintained organized digital records to support reporting and operational efficiency. Processed high volumes of data from multiple channels within deadlines and supplied formatted reports to supervisors.

Data Entry CRM Microsoft Office Data Verification Reporting Multitasking Attention To Detail Social Media Management

IT Support Specialist

Aipalbot Software Company

Dec 2019 - Jul 2021 (1 year 7 months)

Provided technical and customer support by managing tickets, tracking incidents, and ensuring timely resolution through troubleshooting and user account administration. Authored and edited technical documents and user guides to improve support efficiency and knowledge sharing.

IT Support Ticketing Systems Incident Tracking System Administration Documentation Customer Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma, Computer Science

Grade: Upper Credit

Completed a Higher National Diploma in Computer Science at Yaba College of Technology, graduating with Upper Credit and developing skills in data analytics and IT support.