Open to opportunities

Abdulkarim Abba Abba Gana

@abdulkarimabbaabbaga

Message

Detail-oriented IT Support and Customer Service professional.

Nigeria

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a detail-oriented and results-driven IT Support and Customer Service professional with over two years of experience in data handling, system updates, and clerical support. My proven ability to manage high volumes of information with accuracy and efficiency has been a cornerstone of my career. I am adept at troubleshooting, organizing electronic files, and utilizing office software to streamline operations, which has allowed me to contribute significantly to my teams.

Throughout my career, I have achieved notable milestones, such as reducing document retrieval time by 30% through efficient digital file organization and resolving over 20 customer inquiries monthly, ensuring high satisfaction and retention. My experience includes tracking and monitoring agent performance metrics on dashboards, which ensures data accuracy for impact assessments. I am a proactive team player with strong clerical skills and a focus on data accuracy and integrity.

Experience

Work history, roles, and key accomplishments

Project Manager

Steady Variables

Nov 2024 - Mar 2025 (4 months)

Tracked agent performance metrics on dashboards, ensuring compliance with quality standards and accurate data reporting. Managed daily operational data, ensuring reliable electricity, internet connectivity, and call logistics for seamless remote operations.

Data Reporting Performance Metrics Troubleshooting

IT Associate

Frames & Forms LTD

Nov 2023 - Oct 2024 (11 months)

Maintained accurate logs of software updates and technical support activities, contributing to improved system documentation and retrieval. Administered and maintained the agency's software programs, including 10+ installations of MS Office Suites, ensuring 100% uptime and optimal functionality for all applications.

Technical Support Documentation Microsoft Office Suite

Customer Service Associate

24/7 Medco

Nov 2021 - Dec 2022 (1 year 1 month)

Managed customer interactions, resolving over 20 inquiries and issues monthly, ensuring high satisfaction rates and customer retention. Engaged with 5+ customers weekly, addressing their needs and resolving complaints promptly, leading to increased positive customer feedback and loyalty.

Customer Service Customer Retention Customer Feedback performance reporting

Education

Degrees, certifications, and relevant coursework

Abubakar Tafawa Balewa University

B.Eng. Electrical and Electronics Engineering, Electrical and Electronics Engineering

Grade: Second Class Upper Hons

Graduated with Second Class Upper Hons in Electrical and Electronics Engineering. The curriculum covered a wide range of topics within the field, providing a strong foundation in engineering principles.