Emmanuel Miguel Matias
@emmanuelmiguelmatias
Customer-focused sales and customer care professional skilled in cold calling and logistics support.
What I'm looking for
I am a customer care and sales professional with hands-on experience in reservation support, outbound sales, and assisting hosts to create and manage property listings. I bring strong time management, communication, and teamwork skills with a detail-oriented approach.
During my roles at Intouch CX and Phinma-Saint Jude College, I handled reservations, organized emails and calendars, performed cold calling for sales, engaged with customers on social channels, and tracked order status through online logistics systems. I am comfortable with basic computer work including Excel, Word and PDF, and I have experience in data entry and social media engagement.
I am available any day of the week and can start immediately. I aim to grow my experience in customer service, logistics, and sales while contributing reliability, responsiveness, and a strong willingness to learn to my next employer.
Experience
Work history, roles, and key accomplishments
Sales and Property Support
Phinma-Saint Jude College
Jan 2023 - Jan 2025 (2 years)
Assisted hosts in creating property listings, managed sales outreach and organized communications to support business operations during a 1–2 year tenure.
Customer Care and Sales
Intouch CX
Jan 2022 - Jan 2025 (3 years)
Provided customer service for reservations and managed outbound sales via cold calling, improving booking resolution and response times over a 3-year period.
Education
Degrees, certifications, and relevant coursework
Phinma-Saint Jude College
2023 -
Enrolled at Phinma-Saint Jude College for a program during 2023–2025.
National University
2020 - 2021
Attended National University; coursework or program attended during 2020–2021.
University of the East
Senior High School Certificate, Secondary Education
2018 - 2020
Completed senior high school (Grades 10–11) at the University of the East from 2018 to 2020.
APEC Schools
Junior High School Certificate, Secondary Education
2015 - 2018
Completed junior high school (Grades 7–9) at APEC Schools from 2015 to 2018.
Esteban Abada Elementary School
Elementary School Certificate, Elementary Education
2008 - 2015
Completed elementary education at Esteban Abada Elementary School from 2008 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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