Emmanuel chukwuebuka Nwachinemere
@emmanuelchukwuebukan
Dynamic finance professional with a focus on customer satisfaction.
What I'm looking for
I am a dynamic and results-oriented professional with a proven track record in the finance sector, dedicated to enhancing customer satisfaction and streamlining operations. My experience as a Team Lead Retail Sales Officer at Access Bank PLC has equipped me with the skills to develop strong customer relationships and loyalty through effective communication. I excel in utilizing problem-solving techniques to address complex customer inquiries while consistently meeting daily service quotas.
Previously, as a Customer Relationship Officer at MTN Partners, I negotiated contracts and pricing to achieve mutually beneficial outcomes, while actively seeking ways to improve the overall client experience. My role as Operations Manager at Merry Meat and Sausages further honed my ability to provide exceptional customer service, resolve inquiries promptly, and monitor competitor activities to enhance our service offerings. I am known for my attention to detail and a customer-centric approach, adept at driving sales and fostering strong relationships.
Experience
Work history, roles, and key accomplishments
Team Lead Retail Sales Officer
Access Bank PLC
Dec 2018 - Present (6 years 5 months)
Led a team in retail sales, enhancing customer relationships and loyalty through effective communication. Utilized problem-solving techniques to address complex customer inquiries and met daily service quotas with a focus on quality.
Customer Relationship Officer
MTN Partners
Dec 2015 - Nov 2016 (11 months)
Negotiated contracts and service agreements to enhance client satisfaction. Developed strategies to upsell services and managed customer service staff to improve overall productivity.
Operations Manager
Merry Meat and Sausages
Sep 2010 - May 2015 (4 years 8 months)
Provided exceptional customer service and resolved inquiries promptly. Monitored competitor activities to identify service improvement opportunities and collaborated with colleagues to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Electrical/Electronics Engineering
2010 - 2015
Completed a Higher National Diploma in Electrical/Electronics Engineering, focusing on the principles of electrical systems and electronics. Gained practical experience through hands-on projects and coursework, preparing for a career in engineering.
Logos International Secondary School
West African Senior School Certificate
Completed the West African Senior School Certificate Examination, which provided foundational education and skills necessary for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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