Aisha Yusuf
@aishayusuf
Experienced team leader with a strong background in customer service.
What I'm looking for
I am a result-oriented professional with over three years of experience in Customer Service, Admin/HR operations, and Retail Management. My journey has equipped me with the skills to resolve customer issues efficiently while maintaining high satisfaction levels. I pride myself on being an excellent communicator with strong problem-solving abilities, dedicated to delivering exceptional services.
Currently, I serve as a Retail Operations Manager at Sundry Markets, where I manage daily operations and implement processes to enhance customer satisfaction. My role involves training and supervising a cross-functional team, ensuring product availability, and conducting market analysis to drive sales. Additionally, I volunteer as an HR/Recruitment Officer, where I identify and attract potential candidates, facilitating a smooth onboarding process and maintaining accurate recruitment metrics.
Experience
Work history, roles, and key accomplishments
HR/Recruitment Officer
Bradtech Engineering Services LTD
Jul 2023 - Present (2 years)
Identified and attracted potential candidates through various platforms, reviewing resumes and conducting initial screening calls. Supported the onboarding process for new hires and maintained accurate records of recruitment activities.
Retail Operations Manager
Sundry Markets
Jan 2024 - Present (1 year 6 months)
Managed daily operations, ensuring high standards of customer service and implementing processes to enhance customer satisfaction. Responsible for revenue and profit optimization, achieving set targets for the fresh food department.
Shift Manager
Food Concepts Plc (Chicken Republic)
Nov 2021 - Dec 2023 (2 years 1 month)
Managed daily operations, monitored shift control, and ensured correct stock levels and hygiene standards. Responded to customer inquiries, achieving a 90% satisfaction rating, and collaborated with cross-functional teams to resolve complex issues.
National Youth Service Corps Member
National Agency for Food and Drug Administration and Control
Nov 2017 - Nov 2018 (1 year)
Participated in the National Youth Service Corps program, gaining experience in a professional government agency environment. Contributed to various departmental tasks and initiatives.
Administrative Executive
R. O Yusuf and Co.
Nov 2018 - Nov 2021 (3 years)
Managed and coordinated daily office operations, including scheduling appointments and overseeing staff. Handled correspondence, answered phone calls, and acted as the primary point of contact for clients.
SIWES Intern
Nigerian Defense Medical Centre
May 2015 - Oct 2015 (5 months)
Completed a Student Industrial Work Experience Scheme, gaining practical experience in a medical facility. Assisted with various tasks and observed professional operations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science (B.Sc.), Microbiology
Grade: 2nd Class Upper
Achieved a 2nd Class Upper in Microbiology. Studied various aspects of microbiology, including its applications and research methodologies.
Xellux Technologies Institute
Diploma, Data Science and Data Analytics
Completed a diploma program focused on Data Science and Data Analytics. Gained proficiency in data analysis, SQL, and Power BI.
Doheney services Ltd.
Internship Bootcamp, Remote Internship
Participated in a remote internship bootcamp. Developed practical skills relevant to the industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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