Memunat Alamutu
@memunatalamutu
Sales Manager and Customer Service Officer at Fidelity Bank, growing loan and deposit portfolios by 20%.
NigeriaWhat I'm looking for
At Fidelity Bank, I work as a Sales Manager and Customer Service Officer, supporting customer onboarding, account and loan processing, and after-sales service. My work contributed to a 15% improvement in new account openings and a 95% customer satisfaction rating.
As Sales Manager, I drove initiatives that grew loan and deposit portfolios by 20% and helped increase the customer base by 25% through targeted campaigns and personal interactions. I also led and guided sales personnel.
Earlier, I worked as a Front Desk Teller at First Bank Limited and as a Cashier at Bold Images Limited. At Bold Images Limited, I developed a system for daily receipts and reports that improved financial reconciliation efficiency by 25%.
I began my career as an Operator at Glorious Computer Training, providing customer support and assisting with computer training sessions. I hold a Bachelor of Science in Accounting from University of Lagos and a National Diploma in Banking & Finance from Mashood Abiola Polytechnic, Ogun State.
Experience
Work history, roles, and key accomplishments
Sales Manager / Customer Service Officer
Fidelity Bank
Jan 2019 - Present (7 years 9 months)
Collaborated with departments to ensure smooth customer onboarding and after-sales support, improving new account openings by 15%. Drove sales initiatives, increasing customer base by 25% and revenue by 30%.
Front Desk Teller
First Bank Limited
Jan 2017 - Dec 2019 (2 years 11 months)
Managed procurement activities, including supplier negotiations, reducing costs by 7%. Ensured timely vendor payments and developed strong stakeholder relationships.
Cashier
Bold Images Limited
Jan 2016 - Dec 2017 (1 year 11 months)
Managed cash register operations, achieving a 98% transaction accuracy rate. Developed a system for daily receipts and reports, increasing reconciliation efficiency by 25%.
Operator
Glorious Computer Training
Jan 2013 - Dec 2014 (1 year 11 months)
Provided customer support and assisted with computer training sessions, increasing student satisfaction and enrollment by 30%. Maintained equipment and resolved technical issues promptly.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Accounting
Bachelor of Science in Accounting from the University of Lagos, completed in 2024.
Mashood Abiola Polytechnic
National Diploma, Banking and Finance
National Diploma in Banking and Finance from Mashood Abiola Polytechnic, Ogun State, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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