Open to opportunities

Emma Marder

@emmamarder

Message

Empathetic HR professional with a strong focus on communication.

Germany

Message

What I'm looking for

I seek a role that values inclusivity and offers opportunities for growth and meaningful collaboration.

I am a recent Master's graduate in Global Communication and Diversity, passionate about fostering inclusive communication and positive change in the workplace. My experience as an HR Working Student at Ceva Tiergesundheit GmbH allowed me to create learning materials, coordinate onboarding, and analyze HR data, enhancing my organizational and analytical skills.

Throughout my career, I have worked in various customer-facing roles, including as a Gas Station Associate and Customer Service Representative. These experiences have strengthened my ability to handle sensitive situations and communicate effectively with diverse audiences. My academic background, combined with practical training in intercultural communication, equips me to navigate and shape modern, diverse work environments.

Experience

Work history, roles, and key accomplishments

HR Working Student

Ceva Tiergesundheit GmbH

Nov 2022 - Present (2 years 10 months)

Created learning materials such as videos, presentations, and workshops. Coordinated onboarding processes and acted as the initial point of contact for candidates during recruitment.

Onboarding Data Analysis Recruitment

Customer Service Representative

Targobank

Jan 2020 - Present (5 years 8 months)

Handled incoming calls regarding banking topics, maintaining strict confidentiality with customer data and documents. Processed requests using internal systems with precision and provided clear, friendly support.

Customer Service Confidentiality Internal Systems Communication Problem Solving

Gas Station Associate

Total

Jun 2019 - Present (6 years 3 months)

Independently handled daily sales and cashier operations, advising and assisting customers in a service-focused environment. Ensured cleanliness, product presentation, and hygiene standards while accurately processing transactions.

Sales Cashier Operations Customer Service Product Presentations Teamwork

Service Staff

Wunderhaus

Mar 2018 - Present (7 years 6 months)

Worked reliably and quickly under pressure, delivering friendly customer service. Ensured a clean and welcoming environment for patrons.

Customer Service Pressure Handling Teamwork Communication

Sales Consultant (Toys)

Spielwaren Hotzenplotz

Jun 2017 - Present (8 years 3 months)

Advised customers on product selection and supported product marketing efforts. Assisted with the presentation and display of merchandise.

Customer Advisory Product Marketing Product Presentations Sales Support Communication

Bakery Sales Assistant

Kamps

Feb 2017 - Present (8 years 7 months)

Delivered friendly customer service under demanding conditions. Maintained a clean and well-organized work environment.

Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Universität Duisburg-Essen

Bachelor’s degree, Communication Studies and Spanish Language & Culture

Grade: C1 level (Spanish proficiency)

Activities and societies: Erasmus semester in Spain

My bachelor’s degree laid the foundation for an interdisciplinary understanding of language, media, and culture. In Communication Studies, I acquired both theoretical knowledge and practical approaches in areas such as mass communication, media effects, and strategic communication. Particular emphasis was placed on empirical methods, including interview techniques, content analysis, and statistics

Radboud University, Nijmegen

Master's Degree, Global Communication and Diversity

Activities and societies: Master’s thesis focused on the interplay between cognitive load and emotional distress in social media use, exploring how different types of video content affect users' psychological states.

As part of my English-taught Master’s program, I developed advanced expertise in intercultural communication, diversity, and strategic organizational communication. I studied how organizations can foster inclusion and design messaging for culturally and linguistically diverse audiences. The program combined theoretical depth with practical training in empirical research and international collabora

House of OM

Certified Yoga Teacher (200h), Yoga Teaching

Activities and societies: Deepened self-reflection, concentration, and mental clarity. Fostered a holistic understanding of body, mind, and interpersonal dynamics. Lasting impact on stress management, resilience, and communication skills.

Completed a 200-hour yoga teacher training in Bali with a focus on mindfulness, body awareness, and inner balance. Developed presentation skills and confident group facilitation. Strengthened empathy, patience, and inner calm—especially in challenging situations.