CTCarlo Tomas
@carlotomas
Multilingual customer service and administrative specialist with strong sales and communication skills.
GermanyWhat I'm looking for
I am a multilingual customer service and administrative professional with hands-on experience in service centers, retail support, event assistance, and insurance administration. I have worked full-time and part-time roles at Wayfair, Aldi Süd, Radiologie München, and KiHa GmbH, and I provide interpretation services for Polizeipräsidium Schwaben Nord.
I bring proven skills in Microsoft Office, customer communication, social media marketing fundamentals (SEM/SEO), and e-commerce/shop systems, complemented by practical experience with Magix multimedia tools. I am reliable, creative, and team-oriented, with vocational training in foreign language correspondence and modular qualification in sales/marketing.
Experience
Work history, roles, and key accomplishments
Service Center Associate
KiHa GmbH
Oct 2022 - Present (3 years 4 months)
Worked in the service center for an escape game operation providing customer service and on-site support since October 2022.
Service Center Associate
Radiologie München
Jul 2022 - Present (3 years 7 months)
Provided front-desk and service center support at a radiology clinic, handling appointments and patient inquiries since July 2022.
Interpreter
Polizeipräsidium Schwaben Nord
Feb 2021 - Present (5 years)
Worked as an interpreter for the regional police headquarters providing Arabic-German interpretation since February 2021.
Service Customer Consultant
Wayfair
Oct 2021 - Jun 2022 (8 months)
Worked as a Service Customer Consultant handling customer inquiries and support tasks across online retail channels from October 2021 to June 2022.
Administrative Clerk
1:1 Assekuranzservice aG
Apr 2021 - Aug 2021 (4 months)
Served as a Sachbearbeiter handling insurance-related administrative tasks from April 2021 to August 2021.
Retail Assistant
Aldi Süd
Jun 2016 - Mar 2021 (4 years 9 months)
Worked as a retail assistant across multiple periods supporting store operations, stocking, and customer service (06/2016–08/2019 and 10/2020–03/2021).
Events Assistant
Jörg Löhr Akad. GmbH
Sep 2019 - Jun 2020 (9 months)
Assisted in event operations and logistics for training events from September 2019 to June 2020.
Intern
Licorea
May 2019 - May 2019 (0 months)
Completed an internship in Alicante, Spain in May 2019 supporting company tasks and gaining international work experience.
Education
Degrees, certifications, and relevant coursework
Comcave College
Certificate, Vocational/Continuing Education
2018 - 2019
Attended Comcave College from November 2018 to April 2019; likely vocational/continuing education courses.
inlingua Berufsfachschule
Vocational Diploma, Vocational Language Education
2016 - 2018
Attended inlingua Berufsfachschule from September 2016 to July 2018 focusing on vocational language and professional skills.
FOS Augsburg
Attended (FOS), Secondary Education
2015 - 2015
Attended FOS Augsburg from September 2015 to December 2015.
Werner-von-Siemens-Mittelschule
Mittelschulabschluss, Secondary Education
2012 - 2015
Attended Werner-von-Siemens-Mittelschule from September 2012 to July 2015 and completed lower secondary education.
St. Georg-Hauptschule, Augsburg
Hauptschulabschluss (qualifiziert), Secondary Education
2009 - 2012
Attended St. Georg-Hauptschule in Augsburg from November 2009 to July 2012.
School in Syria
Attended, Primary/Lower Secondary Education
2004 - 2009
Attended school in Syria from September 2004 to May 2009 (primary/early secondary education).
Primary school in Iraq
Attended, Primary Education
2002 - 2004
Attended primary school in Iraq from September 2002 to May 2004.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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