Open to opportunities

Emma Luzolo

@emmaluzolo

Message

I guide drivers and partners through electric vehicle adoption and sustainable mobility transitions.

Zimbabwe

Message

What I'm looking for

I'm looking to apply my account management and consultative support experience in mobility or technology, helping partners and customers navigate complex transitions while contributing to sustainable, customer-focused growth.

At Uber, I managed end-to-end transitions from internal combustion vehicles to electric vehicles, giving drivers tailored financial and operational guidance while building lasting relationships across the EV ecosystem.

I've also developed leads at Splend, supported telecommunications customers at Vodafone, coordinated corporate events at CEME, delivered full-cycle recruitment at Verity Recruitment, and led frontline teams at Inside Success. I bring strategic account management, consultative support, CRM-led pipeline management, and experience navigating complex, high-pressure casework.

Experience

Work history, roles, and key accomplishments

Electric Vehicle Expert (Account Manager)

Uber

Apr 2024 - Oct 2025 (1 year 6 months)

Managed end-to-end transition of drivers to electric vehicles, providing financial and operational guidance. Built relationships to ensure retention and collaborated with partners to streamline EV adoption.

Account Management Electric Vehicles Customer Relationship Management Stakeholder Management Project Management

Sales Development Representative

Splend

Sep 2023 - Apr 2024 (7 months)

Identified and nurtured leads, bridging interest and vehicle acquisition. Partnered with marketing and sales to refine processes and used CRM tools to track lead lifecycles.

Lead Generation CRM Sales Prospecting Market Research

Sales Associate (Webhelp)

Vodafone

Jan 2022 - Dec 2022 (11 months)

Served as primary contact for telecom customers, guiding them through buying processes and promotions. Maintained high satisfaction by providing accurate responses to inquiries.

Customer Service Sales Telecommunications Problem Solving

Events Coordinator

CEME

Mar 2021 - Dec 2021 (9 months)

Managed full lifecycle of corporate events, from venue sourcing and budget adherence to logistics and post-event breakdown.

Event Planning Budget Management Logistics Vendor Management

Recruitment Consultant

Verity Recruitment

Feb 2020 - Jan 2021 (11 months)

Managed full-cycle recruitment including interviewing and skill-testing, building a pipeline of candidates. Met monthly vacancy targets through strategic matching.

Recruitment Interviewing Candidate Sourcing Talent Acquisition