Open to opportunities

Emma Laxina

@emmalaxina

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Enthusiastic professional with experience in customer support and billing.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am an enthusiastic and highly motivated individual with a strong academic background and nearly a year of internship experience in both public and private sectors. My journey began at the Polytechnic University of the Philippines, where I earned my Bachelor of Arts in Political Economy, consistently achieving recognition as a President's and Dean's Lister. I thrive on taking initiative and seeking out new challenges, which has shaped my professional ethos.

In my professional career, I have held various roles that honed my skills in customer support, billing, and account management. As a Billing Representative at Conifer Health Solutions, I was responsible for processing accounts and ensuring proper reimbursement, while my time as a Patient Support Executive at KMC Mag Solutions allowed me to refine my communication skills and provide exceptional service. I am passionate about improving service skills and relationship management, and I am eager to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Billing Representative

Conifer Health Solutions

Nov 2022 - Mar 2023 (4 months)

Responsible for processing accounts and ensuring proper reimbursement through billing functions, including manual re-bills and electronic submissions.

Billing Compliance

Patient Support Executive

KMC Mag Solutions under Vee Imaging

Feb 2022 - Nov 2022 (9 months)

Provided accurate and complete information to customers, maintained records of interactions, and followed communication procedures and policies.

Customer Support Communication Problem Solving

Account Services Intern

YOYO Holdings Pte. Ltd.

Oct 2021 - Apr 2022 (6 months)

Provided support in answering inquiries via email, social media, and e-Commerce platforms. Identified potential influencers and assisted with ad-hoc tasks from other teams.

Customer Service Social Media Management Influencer Identification Team Collaboration

Collections Representative

Optum Global Solutions

Oct 2021 - Feb 2022 (4 months)

Performed research on computer systems, documented customer information, and provided claims support by reviewing and investigating claims.

Research Documentation Problem Solving

Customer Support Representative

Concentrix

Nov 2019 - Oct 2021 (1 year 11 months)

Handled customer complaints, provided solutions, and ensured customer satisfaction by following up on resolutions and engaging customers.

Customer Service Engagement Communication Problem Solving

Internal Audit Division Intern

Commission on Human Rights

Aug 2021 - Sep 2021 (1 month)

Provided technical and analytical support in developing programs and projects, assisted in preparing reports and research outputs, and handled various ad-hoc tasks.

Analytical Skills Report Preparation Research Program Development Technical Support