Emma LaxinaEL
Open to opportunities

Emma Laxina

@emmalaxina

Enthusiastic professional with experience in customer support and billing.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am an enthusiastic and highly motivated individual with a strong academic background and nearly a year of internship experience in both public and private sectors. My journey began at the Polytechnic University of the Philippines, where I earned my Bachelor of Arts in Political Economy, consistently achieving recognition as a President's and Dean's Lister. I thrive on taking initiative and seeking out new challenges, which has shaped my professional ethos.

In my professional career, I have held various roles that honed my skills in customer support, billing, and account management. As a Billing Representative at Conifer Health Solutions, I was responsible for processing accounts and ensuring proper reimbursement, while my time as a Patient Support Executive at KMC Mag Solutions allowed me to refine my communication skills and provide exceptional service. I am passionate about improving service skills and relationship management, and I am eager to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

CS

Billing Representative

Conifer Health Solutions

Nov 2022 - Mar 2023 (4 months)

Responsible for processing accounts and ensuring proper reimbursement through billing functions, including manual re-bills and electronic submissions.

KI

Patient Support Executive

KMC Mag Solutions under Vee Imaging

Feb 2022 - Nov 2022 (9 months)

Provided accurate and complete information to customers, maintained records of interactions, and followed communication procedures and policies.

OS

Collections Representative

Optum Global Solutions

Oct 2021 - Feb 2022 (4 months)

Performed research on computer systems, documented customer information, and provided claims support by reviewing and investigating claims.

CO

Customer Support Representative

Concentrix

Nov 2019 - Oct 2021 (1 year 11 months)

Handled customer complaints, provided solutions, and ensured customer satisfaction by following up on resolutions and engaging customers.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor of Arts, Political Economy

2018 - 2022

Activities and societies: Student-Leader

Bachelor of Arts in Political Economy. President's and Dean's Lister.

National College of Business and Arts logoNA

National College of Business and Arts

Bachelor of Arts, Accountancy, Business and Management

2016 - 2018

Activities and societies: Writer; Student-Leader

Accountancy, Business and Management. Graduated with Honors.

Tech stack

Software and tools used professionally

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Emma Laxina - Billing Representative - Conifer Health Solutions | Himalayas