Emma Laxina
@emmalaxina
Enthusiastic professional with experience in customer support and billing.
What I'm looking for
I am an enthusiastic and highly motivated individual with a strong academic background and nearly a year of internship experience in both public and private sectors. My journey began at the Polytechnic University of the Philippines, where I earned my Bachelor of Arts in Political Economy, consistently achieving recognition as a President's and Dean's Lister. I thrive on taking initiative and seeking out new challenges, which has shaped my professional ethos.
In my professional career, I have held various roles that honed my skills in customer support, billing, and account management. As a Billing Representative at Conifer Health Solutions, I was responsible for processing accounts and ensuring proper reimbursement, while my time as a Patient Support Executive at KMC Mag Solutions allowed me to refine my communication skills and provide exceptional service. I am passionate about improving service skills and relationship management, and I am eager to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Billing Representative
Conifer Health Solutions
Nov 2022 - Mar 2023 (4 months)
Responsible for processing accounts and ensuring proper reimbursement through billing functions, including manual re-bills and electronic submissions.
Patient Support Executive
KMC Mag Solutions under Vee Imaging
Feb 2022 - Nov 2022 (9 months)
Provided accurate and complete information to customers, maintained records of interactions, and followed communication procedures and policies.
Account Services Intern
YOYO Holdings Pte. Ltd.
Oct 2021 - Apr 2022 (6 months)
Provided support in answering inquiries via email, social media, and e-Commerce platforms. Identified potential influencers and assisted with ad-hoc tasks from other teams.
Collections Representative
Optum Global Solutions
Oct 2021 - Feb 2022 (4 months)
Performed research on computer systems, documented customer information, and provided claims support by reviewing and investigating claims.
Customer Support Representative
Concentrix
Nov 2019 - Oct 2021 (1 year 11 months)
Handled customer complaints, provided solutions, and ensured customer satisfaction by following up on resolutions and engaging customers.
Internal Audit Division Intern
Commission on Human Rights
Aug 2021 - Sep 2021 (1 month)
Provided technical and analytical support in developing programs and projects, assisted in preparing reports and research outputs, and handled various ad-hoc tasks.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Arts, Political Economy
2018 - 2022
Activities and societies: Student-Leader
Bachelor of Arts in Political Economy. President's and Dean's Lister.
National College of Business and Arts
Bachelor of Arts, Accountancy, Business and Management
2016 - 2018
Activities and societies: Writer; Student-Leader
Accountancy, Business and Management. Graduated with Honors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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