Alabi Emmanuel

I’m a Customer Service Representative with 7+ years in the electronics industry, handling inbound and outbound interactions across email, phone, and live chat. I resolve complex technical and product-related issues while proactively reaching out to global customers to keep service seamless across time zones.

In my current remote role at Fouani Nig. Ltd., I manage 60+ daily customer interactions, handle complaints professionally to reduce escalations, and support customers with product selection and post-purchase needs. I focus on documentation and quality to ensure issues are handled accurately and efficiently, while maintaining strong, long-lasting customer relationships.

Before that, as an Administrative Support member at Vier Nig. Ltd., I managed executive calendars, meetings, and appointments, handled email correspondence and customer inquiries, and completed data entry with a high level of accuracy. I bring clear communication, time management, and multi-tasking discipline to every day-to-day customer and administrative workflow.