Open to opportunities

Uloma Apugo

@ulomaapugo

Message

Detail-oriented Virtual Assistant providing remote customer support and streamlined operations.

Nigeria

Message

What I'm looking for

I’m looking for a remote Virtual Assistant role where I can coordinate administrative work and scheduling meetings, communicate clearly in written English, and support clients across channels—preferably with opportunities for increased hours based on performance.

I’m a detail-oriented Virtual Assistant and Customer Service professional with 5+ years of experience supporting businesses remotely. I act as a reliable point of contact for clients, manage inquiries across multiple channels, and keep teams aligned through clear communication and organized coordination.

I’m strong in streamlining workflows, maintaining high client satisfaction, and handling administrative tasks like scheduling, documentation, and project status updates. I’ve supported onboarding by preparing documentation and setting up initial meetings, and I’m confident entering and organizing data for easy access in CRM and databases.

Known for multitasking, problem-solving, and independent delivery, I use tools like Zoom, Slack, Trello, Asana, and Google Workspace, alongside support platforms such as Zendesk and Freshdesk. From technical customer support to training and retention-focused service improvements, I bring a calm, empathetic approach that helps customers resolve issues quickly and feel genuinely supported.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Canada Squeeze Bounce Consulting

Jan 2022 - Jan 2025 (3 years)

Served as a point of contact for clients, managing inquiries and coordinating communication between clients and management. Supported content promotion, email operations, onboarding documentation, and project status reporting, while organizing client and project data for easy access.

Customer Support document preparation Scheduling Data Entry CRM Social Media Content Remote Collaboration

Customer Service Specialist

Mwanga Ltd

Jan 2021 - Jan 2022 (1 year)

Handled customer inquiries across phone, email, chat, and social media, providing accurate information and resolving technical issues related to online banking, payment gateways, and investments. Investigated and addressed complaints, educated customers on product usage and security best practices, and followed up to ensure satisfaction.

Technical Support Complaint Resolution Customer Education Data Management

Customer Care Rep & Data Entry

Fouani Nig. Ltd (LG Electronics)

Jan 2020 - Jan 2021 (1 year)

Managed 70+ customer calls daily while maintaining high service quality, achieving a 90% first-resolution rate for technical support. Improved retention by reducing cancellations by 7% and trained new staff on company procedures and customer service standards.

Customer Service Technical Support First Resolution Rate Customer Retention Data Entry Staff Training

Sales & Customer Service Representative

Pianoman

Jan 2018 - Jan 2019 (1 year)

Processed and recorded customer orders with 100% accuracy and recommended products to drive referrals and walk-in sales. Built strong customer rapport to improve long-term customer relationships.

Order Processing Customer Relationship Management Sales Support Product Recommendations Referrals