Open to opportunities

Emily Trombly

@emilytrombly

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Results-driven professional with expertise in sales operations and analytics.

Canada

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and opportunities for growth.

I am a results-driven professional with over 10 years of experience in optimizing CRM systems and streamlining operations. My proficiency in Salesforce and data management tools like Alteryx has enabled me to enhance data integrity and generate insightful reports that drive data-driven decisions. I excel in leading initiatives that improve team efficiency and customer engagement, ensuring impactful contributions to organizational growth.

Currently, as a Sales Operations Specialist at ISAAC Instruments, I lead and optimize sales operations initiatives, analyze sales metrics, and provide actionable insights to refine sales strategies. My strong business acumen, coupled with a hands-on approach, allows me to collaborate effectively with sales teams and implement scalable processes that enhance business growth. I am committed to promoting system adoption and data integrity while facilitating cross-functional communication to align sales, marketing, and customer success teams.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Specialist

Current

ISAAC Instruments

Aug 2023 - Present (1 year 10 months)

Lead and optimize sales operations initiatives to drive continuous process improvement and efficiency. Analyze inbound leads, enhance CRM functionality, and provide actionable insights to refine sales strategies. Collaborate with sales teams and manage sales tools to align with business goals.

Salesforce Data Analysis CRM Management Process Automation Performance Dashboards Sales Strategy Team Collaboration Operational Excellence Training Data Integrity

Sales Operations Coordinator

ISAAC Instruments

Jul 2023 - Aug 2023 (1 month)

Promoted from Sales Operations Coordinator after excelling in role. Supported sales operations and contributed to process improvements.

Sales Operations CRM Management Process Improvement Data Analysis

Distribution and Operations Manager

Self-Employed

Mar 2019 - Jul 2023 (4 years 4 months)

Managed distribution network operations for packaging solutions, overseeing risk management, forecasting, and strategic partnerships to enhance supply chain efficiency.

Supply Chain Management Risk Management Forecasting Procurement Strategic Partnerships Inventory Management Customer Service Process Optimization

Commercial Support & Project Coordinator

Fresche Solutions

Jun 2017 - Mar 2019 (1 year 9 months)

Led internal project coordination for a Salesforce integration initiative, managing project lifecycle and ensuring alignment with business objectives while enhancing system functionality.

Project Management Salesforce Stakeholder Management Workflow Optimization Reporting Team Collaboration

Sales & Marketing Coordinator

Fresche Solutions

May 2015 - Jun 2017 (2 years 1 month)

Served as Salesforce Super-User, maintaining data integrity and creating reports to support data-driven decisions while leading cross-functional collaboration on sales projects.

Salesforce Data Integrity Reporting Cross Functional Collaboration Business Analysis Project Coordination

Inside Sales Coordinator

Vortex Aquatic Structures International

May 2015 - Jun 2017 (2 years 1 month)

Conducted business development initiatives, including market research and lead generation, while managing client relationships and ensuring seamless communication.

Business Development Market Research Lead Generation Client Management Proposal Development Cross Functional Collaboration

Software Application Specialist

PAR Springer-Miller Systems

Sep 2013 - Feb 2014 (5 months)

Specialized in SpaSoft software, providing training and support to clients while customizing software to meet operational requirements.

Software Customization SpaSoft Technical Support

Villa Specialist

Luxury Retreats (Airbnb)

May 2012 - Sep 2013 (1 year 4 months)

Managed relationships for a portfolio of luxury villas, consistently meeting and exceeding sales targets while serving as the primary liaison between customers and homeowners.

Sales Management Customer Relationship Management Portfolio Management Communication Negotiation

Education

Degrees, certifications, and relevant coursework

McGill University

Continuing Education, Data Analytics

2024 -

Pursuing continuing education in Data Analytics for Business to enhance skills in data analysis and decision-making processes.

Concordia University

Bachelor's Degree, Human Relations

2008 - 2012

Completed a Bachelor's Degree with a specialization in Human Relations, focusing on interpersonal skills and organizational behavior. Recipient of In-Course Bursary valued at $1000 and multiple International Student Bursaries valued at $5000.