Jhaunea Sherer
@jhauneasherer
I deliver compliant, high-volume banking support while protecting customers from fraud and resolving complex service needs.
United StatesWhat I'm looking for
At PNC Bank, I provide frontline banking support by managing account inquiries, processing transactions, maintaining customer records, and escalating fraud risks under strict compliance protocols. I also educate clients on banking products, financial security, and regulatory policies.
Previously, I led small retail teams at Saks Off 5, coaching associates, resolving customer conflicts, overseeing merchandising and inventory, and supporting safe daily store operations. My experience across banking, retail, and hospitality has strengthened my customer service, risk mitigation, and operational efficiency skills.
Experience
Work history, roles, and key accomplishments
Deliver frontline banking support by managing account inquiries, processing transactions, and ensuring strict compliance. Resolve customer complaints professionally while monitoring activities to detect and escalate fraud risks per protocol.
Managed high-volume teller transactions, including cash handling and check processing, while ensuring strict compliance. Maintained accurate cash drawer balances, verified transaction histories, and updated customer records.
Key Holder
Saks Off 5
Jul 2020 - Feb 2024 (3 years 7 months)
Led a retail team of one to three associates to improve service quality, optimize sales-floor operations, and coach staff on engagement techniques. Served as the manager on duty to resolve customer conflicts and execute merchandising directives.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Associate of Science, Accounting
Pursuing an Associate of Science in Accounting, expected completion in March 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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