Emily Magina

As a Client Centre Executive, I improved customer satisfaction by responding promptly and resolving issues efficiently. I increased digital literacy among customers and contributed to process improvement initiatives, enhancing overall client relationships and retention rates.

In my role as a Business Development Executive, I increased new sales revenue by 13% and boosted digital banking adoption by 22% through targeted client engagement strategies. I led client meetings and strengthened long-term relationships, enhancing customer loyalty.

As a Business Owner, I implemented workflow optimization strategies to enhance operational efficiency and client satisfaction. I expanded the business portfolio and managed budgets to ensure financial stability while executing successful digital marketing campaigns.

During my internship, I gained valuable experience in the ICT sector, assisting with various projects and contributing to team efforts in innovation and broadcasting.

In my role as a Data Remediation Clerk, I ensured compliance with regulatory standards by remediating customer accounts and improving the accuracy of customer profiles. I updated account records and coordinated banking hall activities for efficient service delivery.

As a Marketing Assistant, I contributed to a 22% increase in sales through targeted marketing campaigns. I assisted in tracking market trends and developed promotional content, improving brand awareness and operational efficiency.

As a News Reporter, I covered various stories and contributed to the production of news segments, enhancing my reporting and communication skills in a fast-paced environment.

In my role as a Hansard Reporter, I documented proceedings and contributed to the accurate recording of legislative activities, enhancing my attention to detail and understanding of governance.

Studied Journalism and Mass Communication, focusing on media ethics, reporting techniques, and communication strategies. Developed skills in writing, editing, and multimedia production, preparing for a career in various media environments.