ANN NJOKI

Mobilized and trained groups, setting up structures and training officials. Marketed bank products and managed customer relationships to identify needs and digitize customers for product access.

Verified client documents and prepared demand letters for loan recovery. Negotiated payment arrangements and monitored unpaid loans, evaluating creditworthiness and risks.

Managed customer issues from inquiry to resolution across phone and internet channels. Maintained a positive attitude, expanded business knowledge, and managed social media platforms.

Managed member files, calculated MEPIP, and prepared monthly deduction schedules. Handled cheque writing, invoice processing, and bank reconciliation.

Prepared documents for meetings and business trips, and managed incoming calls. Maintained company social media accounts and welcomed clients, addressing their queries.

Completed a certificate program focusing on the principles and practices of insurance. Gained foundational knowledge relevant to the insurance industry.

Pursued a Bachelor of Arts degree with a dual specialization in Economics and Sociology. Developed strong analytical and research skills through coursework in socio-economic theories and quantitative methods.

Grade: B-

Obtained the Kenya Certificate of Secondary Education. Engaged in a comprehensive curriculum, preparing for advanced studies.

Grade: 285 marks

Completed primary education, building foundational knowledge across various subjects. Developed essential literacy and numeracy skills.