Open to opportunities

ANN NJOKI

@annnjoki1

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Accomplished Economist and Business Development specialist driving revenue growth.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my skills in business development and customer relationship management.

I am an accomplished Economist and Business Development specialist with a proven track record of leveraging my technical expertise and business acumen to drive revenue growth and enhance customer satisfaction. My experience spans various roles where I have successfully translated business requirements into customer-centric solutions, negotiated contracts, and developed profitable partnerships.

Currently, I serve as a Relationship Officer at Equity Bank Kenya, where I mobilize groups, train officials, and manage customer relationships to identify their needs. My previous roles as a Credit Officer and Customer Care representative have honed my skills in data analysis, customer support, and effective communication. I pride myself on being an excellent communicator with strong interpersonal skills, adept at managing complex customer issues.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer

Current

Equity Bank Kenya

May 2023 - Present (2 years 1 month)

Mobilized and trained groups, setting up structures and training officials. Marketed bank products and managed customer relationships to identify needs and digitize customers for product access.

Customer Relationship Management Product Marketing Digitalization

Credit Officer

Jijenge Credit Limited

Apr 2022 - Oct 2022 (6 months)

Verified client documents and prepared demand letters for loan recovery. Negotiated payment arrangements and monitored unpaid loans, evaluating creditworthiness and risks.

Risk Assessment Negotiation

Customer Care

OPlay Kenya Limited

Oct 2018 - Mar 2022 (3 years 5 months)

Managed customer issues from inquiry to resolution across phone and internet channels. Maintained a positive attitude, expanded business knowledge, and managed social media platforms.

Customer Service Social Media Management Conflict Resolution Graphic Design Communication

Assistant Accountant Intern

Agricultural Development Cooperation

May 2018 - Oct 2018 (5 months)

Managed member files, calculated MEPIP, and prepared monthly deduction schedules. Handled cheque writing, invoice processing, and bank reconciliation.

Accounting Bank Reconciliation Data Entry Financial Reporting

Administrator

Urithi Housing Cooperative Limited

Jul 2017 - Dec 2017 (5 months)

Prepared documents for meetings and business trips, and managed incoming calls. Maintained company social media accounts and welcomed clients, addressing their queries.

Administrative Support Social Media Management Communication

Education

Degrees, certifications, and relevant coursework

College of insurance

Certificate, Insurance

Completed a certificate program focusing on the principles and practices of insurance. Gained foundational knowledge relevant to the insurance industry.

Egerton University

Bachelor of Arts, Economics and Sociology

Pursued a Bachelor of Arts degree with a dual specialization in Economics and Sociology. Developed strong analytical and research skills through coursework in socio-economic theories and quantitative methods.