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Ernesto Rayo

@ernestorayo

Customer service and tech support agent at IBEX Nicaragua, supporting the TOAST campaign after serving customers at Foundever Nicaragua.

Nicaragua
Message

At IBEX Nicaragua, I worked as a Tech Support Agent for the TOAST Campaign. Before that, I worked as a Customer Service Agent at Foundever Nicaragua for the Breezeline and UNITED HEALTH CARE accounts.

At Taller Larreynaga, I received vehicles, managed tool check-in and check-out, advised customers on fleet maintenance services, and helped promote the workshop’s services. Earlier, as a Brand Specialist at Diveco Nicaragua S.A, I monitored Olympia bed product distribution in Unicomer stores and prepared weekly sales-floor participation reports.

Experience

Work history, roles, and key accomplishments

DS

Brand Specialist

Diveco Nicaragua S.A

Sep 2008 - Dec 2010 (2 years 3 months)

Monitored distribution of Olympia bed products in retail chains, ensured stock levels, generated sales reports, and conducted training for sales staff.

Education

Degrees, certifications, and relevant coursework

LU

Language Center at the UCA

Certificate, English Language

2007 - 2007

Completed the Stairway to English program at the Language Center at the UCA in May 2007.

UN

Universidad Católica de Nicaragua

Bachelor of Business Administration, Business Administration

2001 - 2005

Bachelor of Business Administration with a focus on Marketing from Universidad Católica de Nicaragua, Managua, 2001-2005.

IS

Instituto Pedagógico La Salle

Bachelor of Science and Letters, General Studies

1995 - 2000

Secondary studies at Instituto Pedagógico La Salle, Managua, 1995-2000.

LS

La Salle School

Primary School, Primary Education

1988 - 1994

Primary studies at La Salle School, Managua, 1988-1994.

IS

Instituto de Comercio y Computación S.A (SYDICOM)

Certificate, Typing and Computing

Completed typing and microcomputer operator courses at Instituto de Comercio y Computación S.A (SYDICOM).

EE

English Academy E4CC

Certificate, English Language

Completed English studies at English Academy E4CC, reaching an advanced level.

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