Emilie Hansen

Responsible for handling inbound customer inquiries via phone, chat, and email. Documenting resolutions and ensuring cases are resolved within the lifecycle. Collaborating with team members and escalating priority issues as needed while maintaining high-quality customer service standards.

Conducted feedback interviews and market research, ensuring confidentiality and accuracy in data entry. Worked closely with the team to maintain effective communication with businesses.

Managed incoming communications, organized office tasks, and supported project management. Developed filing systems and ensured timely distribution of confidential information.

Conducted market research interviews using scripted questionnaires. Engaged with interviewees at all levels and ensured accurate data recording while collaborating with the team for detailed feedback.

Assisted in administration tasks, managed office supplies, and performed receptionist duties. Coordinated staff schedules and maintained client relations.

Provided support during the refugee influx by ensuring food availability and maintaining cleanliness in cabins. Managed work schedules and inventory for fellow volunteers.

Assisted the Financial Controller with archival tasks and accountancy duties. Managed office supplies and ensured tidiness while handling guest reception.

Pursued advanced studies in various subjects including Mathematics, International Economy, Business Economics, and languages, enhancing practical and theoretical knowledge in business.

Completed a comprehensive curriculum covering Mathematics, International Economy, Business Economics, Danish, English, History, German, Marketing/Sales, Social Studies, Business Case, Rhetoric, and Financing over three years.