At TeKnowledge Global Ltd, I handle complex Microsoft Security and Compliance escalations, assess root causes, and help bring customer cases to resolution. I also review cases and share findings with customers when requested.
At Tek-Experts (Nig) Ltd, I served as Technical Lead for Microsoft 365 Security and Compliance, and for M365, Azure, and Exchange Online. I created troubleshooting procedures, delivered training, and helped reduce the business's overall caseload to less than 10%.
Earlier, I worked in network operations and administration at Direct On Data Ltd, Bamugate Limited, and Direct On PC Limited, supporting NOCs, VSAT and wireless networks, and LAN/WAN infrastructure. I hold Microsoft certifications in Azure fundamentals, identity and access administration, and security, compliance, and identity fundamentals.
