Open to opportunities

Emediong Essin

@emediongessin

Message

I build sales pipelines and resolve customer needs across channels.

Nigeria

Message

What I'm looking for

I'm looking for a client-facing sales or customer service role where I can build relationships, generate leads, manage pipelines, resolve customer needs, and contribute to measurable business results.

I've supported sales and customer service operations at K Noble Communication and Dreamport, engaging clients by phone, email, and chat while managing follow-ups and customer requests.

At K Noble Communication, I conducted cold calling and lead generation, led client meetings, addressed objections, and closed deals. I consistently delivered profit margins of 55–80% on managed sales deals through negotiation, relationship-building, and client follow-through.

At Dreamport, I handled customer inquiries and support requests, maintained customer records, and supported outreach efforts to identify new opportunities.

I use CRM tools, Excel, Microsoft Teams, Google Meet, Zoom, Trello, and Canva to keep pipelines organized, report on activity, and collaborate around client needs.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Dreamport

Oct 2023 - Jan 2025 (1 year 3 months)

Handled customer inquiries and support requests via email and phone, ensuring timely resolution. Supported lead generation and client outreach, maintaining accurate records using CRM tools and Excel.

Customer Service Support Lead Generation Cold Calling CRM Software Excel Microsoft Teams Zoom

Customer Service Representative

K Noble Communication

Jun 2021 - Sep 2023 (2 years 3 months)

Conducted cold calling and lead generation to build a pipeline of sales opportunities. Managed client communication across phone, email, and chat, and coordinated client meetings to close deals, achieving profit margins of 55-80%.