Open to opportunities

Omima Saber

@omimasaber

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Customer-focused hospitality and sales professional with strong communication and leadership.

Egypt

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What I'm looking for

I seek a customer-focused role in hospitality, retail, or services where I can lead teams, improve customer experience, drive sales, and grow professionally.

I am a hospitality and customer service professional with experience leading front desk teams, managing sales, and delivering excellent customer experiences across hospitality, retail, and visa services. I have a Faculty of Tourism and Hotels degree and a General Diploma in Education, supported by targeted training in business skills, Microsoft Office, and digital fundamentals.

In roles from Front Office Team Leader to Sales Manager and Customer Service at Vodafone, I negotiated contracts, led customer-facing teams, handled escalations, and consistently worked to maximize revenue while preserving strong client relationships. I also have experience with data entry, passport reconciliation reporting, and upselling value-added services.

I bring high communication and presentation skills, proven teamwork and leadership, and professional Microsoft Office abilities. I seek roles where I can apply my customer-experience expertise, drive sales growth, and continue developing within hospitality or customer-centric organizations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vodafone

Nov 2021 - May 2023 (1 year 6 months)

Handled customer complaints and inquiries, sold Vodafone products and services, and ensured high-quality customer experience across store interactions. Resolved issues and promoted upsell services to meet sales targets.

Customer Service Sales Upselling POS Communication CRM Data Entry

Sales Manager

Baron Nights Village

Feb 2020 - Aug 2022 (2 years 6 months)

Negotiated contracts, set pricing and promotions, delivered sales presentations, and coordinated sales with marketing to secure client bookings and increase revenue. Managed client relations and prepared sales contracts.

Sales Management Contract Negotiation Pricing Strategy Client Relations Sales Presentations CRM Revenue Growth Account Management

Front Office Team Leader

New Panorama Resort

Oct 2018 - Jan 2021 (2 years 3 months)

Supervised front desk operations, drove room sales for walk-in guests to maximize revenue, and ensured timely completion of daily operational tasks while maintaining high standards of guest service and team performance.

Guest Service Revenue Management Team Leadership Communication

Customer Experience Specialist

VFS Tasheel

Jan 2018 - Aug 2018 (7 months)

Handled customer queries, provided accurate service information, performed data entry and passport reconciliation audits, and promoted value-added services to improve customer experience and operational accuracy.

Customer Experience Data Entry Passport Reconciliation Upselling Communication Reporting