Open to opportunities

Sara Mikhail

@saramikhail

Message

Resourceful customer service representative with excellent analytical skills.

Egypt

Message

What I'm looking for

I am looking for a role that values teamwork and provides opportunities for growth.

I am a dedicated Customer Service Representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience includes working as an Assistant Guest Relations Manager at The Nile Ritz Carlton in Cairo, where I have honed my skills in communication, leadership, and problem-solving. I pride myself on my ability to establish and maintain excellent relationships with clients, ensuring their needs are met effectively.

Throughout my career, I have demonstrated a proven ability to lead and influence teams, advocate for sound business decisions, and maintain integrity in all my interactions. My background in Tourism and Hotel Management has equipped me with the knowledge and skills necessary to excel in high-pressure environments. I am bilingual and possess excellent time management skills, which allow me to multitask efficiently while delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Assistant Guest Relations Manager

Current

The Nile Ritz Carlton

Sep 2018 - Present (6 years 8 months)

As an Assistant Guest Relations Manager, I lead and influence team members while ensuring excellent customer service. I supervise employees, assist in hiring, and maintain strong relationships across departments to support property operations. My role involves analyzing information to solve problems and providing guidance to subordinates.

Leadership Communication Skills Problem Solving Customer Service Team Management Time Management Interpersonal Skills Analytical Skills

Sales and Marketing Associate

T.F. Al Bustan Palace - Ritz Carlton Hotel

Mar 2021 - Jul 2021 (4 months)

As a Sales and Marketing Associate, I contributed to marketing strategies and sales initiatives to promote hotel services. My role involved engaging with clients and enhancing brand visibility.

Sales Strategies Marketing Customer Engagement Communication Skills Team Collaboration Market Research

Guest Relations Supervisor

The Nile Ritz Carlton

Jan 2017 - Feb 2020 (3 years 1 month)

In my role as Guest Relations Supervisor, I focused on enhancing guest experiences and ensuring satisfaction. I led a team to address guest inquiries and resolved issues promptly, fostering a welcoming environment.

Customer Service Team Leadership Communication Skills Problem Solving Time Management Interpersonal Skills Conflict Resolution

Concierge - Front Office Associate

The Nile Ritz Carlton

Oct 2016 - Oct 2018 (1 year 11 months)

In my position as a Concierge, I provided exceptional front office services, assisting guests with inquiries and ensuring a seamless experience during their stay. I coordinated with various departments to meet guest needs.

Customer Service Communication Skills Problem Solving Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor Degree, Tourism and Hotel Management

2012 - 2016

Studied Tourism and Hotel Management, focusing on the principles of hospitality, customer service, and management practices within the tourism industry.

Helwan University

Bachelor's Degree, Tourism and Hotel Management

2012 - 2016

Studied Tourism and Hotel Management, focusing on the principles of hospitality, customer service, and operational management within the tourism industry.