Open to opportunities

Mina Zaki

@minazaki

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Skilled Rooms Division Manager with extensive hospitality experience.

Egypt

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What I'm looking for

I am looking for a role that allows me to leverage my hospitality expertise while fostering a positive team environment and enhancing guest experiences.

I am a dedicated Rooms Division Manager with a strong background in hospitality, having graduated from the rooms department as a front office manager. My journey in the industry has equipped me with a wealth of experience, particularly in luxury hotels, where I have honed my skills in managing front desk operations, reservations, and guest relations.

Throughout my career, I have demonstrated my ability to lead teams effectively, ensuring that both staff and guests have a positive experience. My role at Blumar El Dome Hotel has allowed me to implement successful strategies for revenue management and guest satisfaction. I am fluent in Arabic, English, and Russian, which enhances my ability to communicate with a diverse clientele.

In addition to my operational expertise, I have completed various certifications, including HACCP training, which underscores my commitment to maintaining high standards in hospitality. I thrive in dynamic environments and am always eager to embrace new challenges that contribute to my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Rooms Division Manager

Current

Blumar El Dome Hotel

Oct 2022 - Present (2 years 7 months)

Currently managing the front desk and reservations at Blumar El Dome Hotel. Responsibilities include overseeing guest relations, leading the housekeeping department, and ensuring smooth operations through effective communication and follow-ups. Skilled in handling social media campaigns and maintaining positive client relationships.

Reserving Social Media Management Housekeeping Coordination Revenue Forecasting Microsoft Office Customer Service Communication Skills Leadership

Operation Manager

Caesar Island Resort

Jul 2020 - Sep 2022 (2 years 2 months)

Oversaw daily operations at Caesar Island Resort, ensuring high standards of service and guest satisfaction. Managed staff, coordinated events, and implemented operational policies to enhance efficiency.

Operations Management Event Management Customer Service Policy Implementation Leadership Communication Skills Problem Solving Time Management

Operation Manager

Amigo Resort Beach

Jul 2016 - Feb 2020 (3 years 7 months)

Managed operations at Amigo Resort Beach, focusing on guest experience and staff management. Developed strategies to improve service delivery and operational efficiency.

Operations Management Guest Service Strategic Planning Service Delivery Leadership Communication Skills Problem Solving Time Management

Front Office Manager/Sales

Bonne Vie Hotel

Jul 2016 - Feb 2020 (3 years 7 months)

Led the front office operations and sales at Bonne Vie Hotel. Responsible for managing reservations, guest relations, and sales strategies to maximize occupancy and revenue.

Sales Strategies Communication Skills Leadership Customer Service Problem Solving

Night Manager

Ritz Carlton

Aug 2014 - May 2015 (9 months)

Managed night operations at Ritz Carlton, ensuring guest satisfaction and safety. Coordinated with staff to resolve issues and maintain high service standards.

Night Operations Management Problem Solving Customer Service Communication Skills Leadership Time Management

Receptionist/Supervisor

Ritz Carlton

Jun 2011 - Aug 2014 (3 years 2 months)

Supervised front desk operations at Ritz Carlton, providing exceptional customer service and managing guest inquiries. Trained new staff and ensured compliance with hotel policies.

Customer Service Staff Training Communication Skills Problem Solving Leadership Time Management

Tour-Leader

On The Go Travel Agency

Jul 2003 - Jun 2007 (3 years 11 months)

Led tours for On The Go Travel Agency, providing clients with engaging and informative experiences. Managed logistics and ensured customer satisfaction throughout the tours.

Tour Management Customer Engagement Logistics Coordination Communication Skills Problem Solving Leadership Time Management

Education

Degrees, certifications, and relevant coursework

Commercial Technical Institute

Diploma, Hospitality Management

2003 - 2005

Activities and societies: Developed communication skills and customer service expertise.

Graduated from the rooms department as a front office manager, gaining essential skills in leadership, organization, and the ability to work under pressure.