haytham Gamea

Developed and managed comprehensive travel programs, optimizing corporate travel processes and ensuring cost efficiency. Negotiated contracts with airlines, hotels, and travel agencies to secure favorable rates and supervised travel arrangements for corporate clients. Implemented travel policies, monitored expenses, and provided exceptional customer service.

Oversaw and managed all airline ticketing operations, ensuring accuracy and efficiency in booking processes. Negotiated contracts with airlines, developed policies, and supervised ticketing staff. Monitored sales performance, handled complex booking issues, and stayed updated with airline regulations.

Supervised and led the operations team, coordinating daily activities and ensuring efficient task completion. Trained and mentored team members, resolved operational issues, and ensured compliance with company policies. Collaborated with other departments to streamline processes and drove continuous improvement initiatives.

Handled flight reservations and bookings using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo. Provided accurate information on schedules and prices, issued and reissued tickets, and assisted clients with changes and refunds. Coordinated with airlines to resolve booking issues and ensured proper travel documentation.

Provided expert travel advice and consultation, tailoring packages to client preferences and budgets. Researched, planned, and booked travel arrangements using GDS systems, offering personalized recommendations. Negotiated with suppliers, assisted with travel documents, and resolved travel-related issues promptly.

Issued, reissued, and refunded airline tickets using the Amadeus program, optimizing customer contact opportunities. Managed all aspects of ticketing issuance and quality assurance processes. Handled customer inquiries from initiation to resolution.

Received and accommodated Arab visitors in the hotel, booking appropriate rooms for clients. Managed financial transactions including receipt and delivery of money, and making deposits. Provided general customer service within a hotel environment.

Grade: good

Graduated with a B.Sc. in Social Work from the Higher Institute of Social Work. Focused on social work principles and practices. Achieved a general grade of 'good'.

Completed a Diploma in Education and Teaching from the Faculty of Education, Ain Shams University. This program provided foundational knowledge in educational theories and teaching methodologies.