Diamond Pringle
@diamondpringle
Dedicated customer service professional with IT support expertise.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including IT support and personal care. My journey began in the customer service sector, where I honed my skills in communication, problem-solving, and technical support. I have worked with diverse organizations, assisting customers with their inquiries and ensuring they receive world-class service.
Throughout my career, I have demonstrated a strong ability to adapt to different environments, from remote IT support at TDS Telecom to providing compassionate care as a Personal Care Assistant at Bella Home Care. My commitment to helping others is evident in my roles, where I not only address immediate needs but also foster long-term relationships built on trust and understanding.
With a background in Information Technology and a passion for customer service, I am eager to leverage my skills in a challenging new role. I thrive in environments that value collaboration and continuous learning, and I am excited about the opportunity to contribute to a team that prioritizes exceptional service and support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
F.H. Cann & Associates
Apr 2024 - Present (1 year 2 months)
Assisted customers with general inquiries about federal student aid, including FAFSA applications and corrections. Provided support for federal student aid grant and loan programs.
Personal Care Assistant
BELLA HOME CARE
Apr 2023 - Oct 2023 (6 months)
Provided personal care and support to clients, including assistance with daily activities, medication administration, and emotional support.
CRA III
TDS Telecom
Apr 2022 - Mar 2023 (11 months)
Certified in IT repair for cable and broadband setups. Delivered exceptional customer service while troubleshooting technical issues and supporting IT teams.
To-Go Specialist
Chili's
Jan 2021 - Jan 2023 (2 years)
Greeted customers and provided fast-paced service while managing customer needs and ensuring satisfaction during their wait.
Customer Service Representative
Maximus
May 2021 - Oct 2021 (5 months)
Assisted customers with healthcare enrollment, payments, and billing inquiries, providing clear communication and support.
Contact Tracer
MAXIMUS
Jun 2020 - Jun 2021 (1 year)
Contacted individuals exposed to COVID-19, provided test results, and shared information regarding testing locations and procedures.
Customer Service Representative
MAXIMUS
Feb 2020 - Jun 2020 (4 months)
Responded to customer inquiries regarding the census and assisted with data entry to ensure accurate information collection.
Customer Service Representative
Teleperformance
Jan 2020 - Mar 2020 (2 months)
Managed customer account inquiries, provided online banking support, and processed payments while ensuring customer satisfaction.
Mentor
South Carolina Mentor Network
Mar 2019 - Oct 2019 (7 months)
Taught clients independence and documented daily interactions to monitor behaviors and support their development.
Sales Associate
Walmart
Jan 2019 - Apr 2019 (3 months)
Assisted customers with product inquiries, managed register funds, and maintained inventory levels.
Direct Support Professional
Sumter County Disabilities and Special Needs Board
Oct 2018 - Mar 2019 (5 months)
Supported clients in achieving independence and documented daily interactions to track progress.
To-Go Specialist
Chili's
Oct 2016 - Jun 2018 (1 year 8 months)
Provided customer service and managed orders efficiently while ensuring customer satisfaction.
Customer Service Rep I
Sykes Enterprises, Incorporated
Jul 2016 - Jun 2018 (1 year 11 months)
Handled customer account inquiries and provided step-by-step assistance for online banking processes.
Education
Degrees, certifications, and relevant coursework
MCMidlands Technical College
Degree in Information Technology, Information Technology
2021 - 2024
Pursuing a degree in Information Technology, focusing on various aspects of IT including networking, technical support, and system management.
CCColumbia College
Bachelor of Arts, Criminal Justice
2019 - 2021
Completed a Bachelor of Arts in Criminal Justice, studying the legal system, law enforcement, and the impact of crime on society.
CCCentral Carolina Technical College
Associate in Criminal Justice, Criminal Justice
2014 - 2017
Earned an Associate degree in Criminal Justice, gaining foundational knowledge in criminal law, investigation techniques, and the justice system.
Sumter High School
High School Diploma, General Education
2011 - 2015
Completed high school education, focusing on a broad curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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