Elyn Joy Javellana

I am a multiskilled virtual assistant with over three years of customer service and sales experience and two years in social media community management. I focus on delivering high-quality support across chat, call, and email channels while helping clients streamline operations and improve customer experience.

At Teleperformance I handled high-volume chats and calls, managed travel bookings with complete accuracy, and maintained 95%+ CSAT while consistently meeting QA and performance standards. I also drove sales through upselling and cross-selling, regularly exceeding monthly targets by 10–15%.

In social media roles I managed Facebook and Instagram communities, monitored sentiment and engagement, and collaborated with marketing teams to support campaigns and optimize reach. I used tools like Sprout Social, Zendesk, and Zowie to deliver timely responses and actionable insights.

I bring strong problem-solving, active listening, and empathy to every role, and I am passionate about helping international clients grow their businesses by improving customer satisfaction and operational efficiency.