Maria Camille Golondrina
@mariacamillegolondri
Aspiring virtual assistant specializing in high-volume remote communication, AI-driven content, and customer support excellence.
PhilippinesWhat I'm looking for
I’m a highly motivated remote communication & engagement specialist with over 4 years of experience managing high-volume, real-time digital interactions for a global audience. I generate AI-driven prompts and content to improve response quality and maintain strong user engagement, while handling multiple concurrent chat sessions. I take data confidentiality seriously and consistently follow customer support protocols.
I’m TESDA-certified in Contact Center Services (NCII) and I bring professional correspondence, time management, and workflow efficiency to every task. With familiarity in basic CRM & IVR systems plus tools like MS Office/Google Workspace, Canva, and video editing, I’m ready to support customers smoothly and grow long-term in a collaborative virtual environment.
Experience
Work history, roles, and key accomplishments
Remote Communication Specialist
Cloudworkers & TextingFactory
Jan 2019 - Present (7 years 3 months)
Handled high-volume, real-time chat and message interactions for a global audience while maintaining professional communication and consistent quality. Used AI prompt generation and content creation tools to improve response quality, manage concurrent sessions, and uphold data privacy and confidentiality.
Sales & Customer Service Associate
SM Department Store (Bum Equipment Inc.)
Feb 2022 - Apr 2022 (2 months)
Provided end-to-end customer assistance and drove sales through product knowledge and personalized service. Maintained inventory records with 100% accuracy and ensured organized floor displays to support company sales targets.
Education
Degrees, certifications, and relevant coursework
Las Navas, Northern Samar
High School Graduate, High School
Completed high school in 2019 in Las Navas, Northern Samar.
Telecall Institute, Cabuyao, Laguna
TESDA NC II, Contact Center Services
2023 -
Completed TESDA Contact Center Services NC II training at Telecall Institute in Cabuyao, Laguna (144 hours) from May to June 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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