Open to opportunities

Elvis Pura

@elvispura

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Customer service representative with 8 years of experience in support.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over 8 years of experience as a Customer Service and Lead Generation Specialist, I have honed my skills in delivering exceptional support across various industries, including telecommunications, logistics, and healthcare. My expertise lies in handling both inbound and outbound calls, resolving complex issues, and generating qualified leads for medical supplies and benefits. I pride myself on my strong communication skills, empathy, and unwavering dedication to customer satisfaction.

Throughout my career, I have proven my ability to manage high call volumes while troubleshooting technical concerns and fostering client trust through personalized service. My experience at Teleperformance and other reputable companies has equipped me with the knowledge to handle complaints effectively, investigate technical problems, and ensure timely resolutions. I am passionate about enhancing customer experiences and continuously strive to exceed expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Lead Generation Specialist

AJTDIABETIC/Upwork

Dec 2023 - Present (1 year 7 months)

Generated leads for diabetic medical supplies and sleep apnea products. Handled order tracking, modifications, cancellations, and delivery issues with empathy and efficiency.

Lead Generation Customer Service Order Management

Customer Service Representative

Ibexglobalsolutions

Jan 2020 - Present (5 years 6 months)

Managed order status inquiries and coordinated pickups and deliveries. Logged and tracked parcel details while handling special delivery requests.

Order Management Logistics Coordination Delivery Management

Customer Service Representative

Iqorsolutions

Jan 2018 - Present (7 years 6 months)

Assisted with purchases, billing, account inquiries and service features. Resolved payment issues and enhanced customer satisfaction.

Customer Support Billing Account Management Payment Processing Customer Satisfaction

Customer Service Representative

Teleperformance

Jan 2016 - Present (9 years 6 months)

Handled complaints related to wireless services, internet issues, and billing. Investigated technical problems and ensured timely resolution.

Customer Service Technical Support Billing Wireless

Education

Degrees, certifications, and relevant coursework

SYSTEM TECHNOLOGY INSTITUTE

Bachelors of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Completed a Bachelor of Science in Hotel and Restaurant Management, gaining foundational knowledge in hospitality operations and customer service principles. Developed skills in managing various aspects of hotel and restaurant services.