elvis njenga
@elvisnjenga
I lead digital banking releases, UAT, production support, and payment-platform improvements.
KenyaWhat I'm looking for
I own Internet Banking and Mobile Banking at African Banking Corporation Ltd, shaping enhancement roadmaps from customer journeys, competitor reviews, and business requirements. I work with Technology, vendors, Operations, Risk, Compliance, and Customer Service to deliver digital improvements that support adoption and customer experience.
Previously, I built the platform enablement, UAT, release validation, production support, and reporting foundation for the bank's digital channels. I've coordinated testing cycles, tracked defects to resolution, monitored production performance, and supported integrations including M-Pesa, PesaLink, C2B/B2C, bill payments, APIs, SWIFT, and RTGS.
My background also includes leading card authorization operations, fraud monitoring, transaction analysis, customer support, and financial operations. I bring an MBA in Finance and a Bachelor's degree in Business Information Technology to practical digital banking delivery.
Experience
Work history, roles, and key accomplishments
Digital Banking Business Analyst
African Banking Corporation Ltd
Jul 2026 - Present (1 month)
Business/product owner for Internet Banking and Mobile Banking, responsible for requirements, delivery, performance, and customer experience. Coordinates UAT planning, release validation, and production deployment readiness.
Digital Transformation Officer
African Banking Corporation Ltd
Jan 2024 - Jul 2026 (2 years 6 months)
Built the digital banking foundation including platform enablement, testing, production support, and reporting. Conducted training, streamlined onboarding, and coordinated UAT and incident resolution.
Card Authorization Team Lead
African Banking Corporation Ltd
Jan 2023 - Dec 2023 (11 months)
Managed card systems and authorization operations, ensuring SLA adherence and operational efficiency. Improved customer experience and strengthened fraud monitoring and risk management.
Card Authorization Officer
African Banking Corporation Ltd
Apr 2016 - Dec 2022 (6 years 8 months)
Provided operational support for Internet Banking, M-Pesa Bulk Management, ATMs, and Card Operations. Monitored transaction logs to detect fraud and resolved disputes across multiple platforms.
Customer Service Assistant
MultiChoice Kenya
Feb 2013 - Dec 2015 (2 years 10 months)
Resolved customer queries and issues, improving satisfaction and providing product information. Streamlined billing processes and delivered first-line technical troubleshooting.
Accounts Assistant
KenCall EPZ Ltd
Jan 2011 - Dec 2012 (1 year 11 months)
Managed posting of invoices and maintained daily transaction entries in QuickBooks. Prepared tax submissions and processed payroll, ensuring regulatory compliance.
ICT Officer (Industrial Attachment)
KenGen
Mar 2009 - Dec 2009 (9 months)
Supported IT troubleshooting, user support, network maintenance, and database management. Documented IT processes to improve knowledge transfer.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Master of Business Administration, Finance
Pursued an MBA in Finance, focusing on financial management and strategic decision-making.
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Business Information Technology
Earned a Bachelor's degree in Business Information Technology, combining business and technology skills.
Menengai High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
Interested in hiring elvis?
You can contact elvis and 90k+ other talented remote workers on Himalayas.
Message elvisGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
