Christine Khaoya

Gather and document cross-functional requirements across Finance, Procurement, HR, Asset Management, and Operations to support ERP implementation configurations and workflows. Coordinate UAT and ongoing improvements, improving implementation accuracy by validating system logic and configurations with AI tools and strengthening documentation standards.

Led requirements gathering and analysis for enterprise SaaS insurance systems, translating business needs into system configurations, BRDs/FRDs, and user stories aligned to regulatory requirements. Improved delivery timelines by 15% and increased financial data accuracy by improving reconciliation efficiency by 90% through enhanced automation and post-go-live support.

Managed full-cycle Accounts Payable and Accounts Receivable, supported General Ledger activities, and performed customer and supplier reconciliations to ensure financial accuracy and data integrity. Reduced aged receivables by 20%, decreased audit queries by 35%, and led digital transformation of manual workflows to improve accuracy and efficiency in financial reporting.

Processed 100+ customer transactions daily and completed end-of-day cash drawer reconciliations to meet internal audit and regulatory standards. Reduced transaction discrepancies by 30% through improved verification and contributed to a 12% increase in branch revenue through cross-selling and customer engagement.

Completed ACCA studies and holds an ACCA Affiliate Member status.

Earned a Bachelor of Arts focused on Economics and Sociology from The University of Nairobi.

Completed training in data analytics using Excel, SQL, and Power BI.

Completed the Financial Modelling & Valuation Analyst program at Corporate Finance Institute.