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benjamin Gachihi

@benjamingachihi

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I am a Lead Business Analyst driving automation, digital transformation, and data-driven operations.

Kenya

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What I'm looking for

I’m seeking a leadership role driving automation and digital transformation where I can implement AI/ML solutions, lead multi-market rollouts, and deliver data-driven operational improvements in a collaborative environment.

I am a Lead Business Analyst with 6+ years driving automation, process improvement, and digital transformation across technology operations. I have implemented AI-powered solutions—machine-learning order prediction and image-recognition compliance monitoring—reducing manual work by 70% and delivering measurable outcomes such as a 3% sales uplift and 95% first-contact resolution.

I lead multi-market enterprise system rollouts including POS implementations across 5+ markets and drive B2B platform development with integrated analytics and mobile commerce. I build PowerBI dashboards, develop BRDs and business cases, and collaborate with cross-functional stakeholders to translate strategy into scalable technology solutions.

Experience

Work history, roles, and key accomplishments

Current

Lead Business Analyst

Current

British American Tobacco

Mar 2023 - Present (2 years 5 months)

Leading AI-powered automation and B2B platform development, reducing manual processes by 70% and delivering a 3% sales uplift via automated credit scoring. Oversee POS rollouts across multiple markets and deliver PowerBI analytics for CAPEX/OPEX and performance monitoring.

Business Analysis Process Automation Product Management Power BI UAT Stakeholder Management

Senior Business Systems Analyst

British American Tobacco

Apr 2020 - Feb 2023 (2 years 10 months)

Led enterprise POS and system implementations across five markets, achieving 90% platform adoption and creating automated dashboards for real-time business insights. Managed Agile teams, UAT and regression testing to ensure reliable deployments.

System Implementation Agile UAT Process Optimization Google Analytics Stakeholder Management

Technology Solutions Analyst

British American Tobacco

Jan 2019 - Apr 2020 (1 year 3 months)

Provided technical analysis and support for POS systems across East African markets, translating business requirements into system enhancements and improving incident resolution and change management. Developed documentation and specifications to support regulatory compliance and operational continuity.

Technical Support Requirements Management Incident Management Change Management Documentation Process Improvement

Senior Technology Implementation Associate

Noble Outlook Limited

Apr 2018 - Dec 2018 (8 months)

Implemented integrated payment tracking and automated reconciliation systems, achieving 95% first-contact resolution and delivering OpEx/CapEx dashboards for financial reporting. Produced technical specifications and support protocols to streamline sales operations.

Payment Systems Automated Reconciliation Systems Systems Specifications Dashboard Development Financial Reporting

Technology Solutions Consultant

Tujengeware Building Contractors

Oct 2016 - Mar 2018 (1 year 5 months)

Implemented e-commerce automation and merchant portal payment processing, developing technical specifications and process documentation to streamline online operations. Delivered automated payment reconciliation workflows and merchant integration support.

E Commerce Automation Payment Processing Merchant Portals Technical Documentation Process Automation Reconciliations